Claudia Ramirez, MBA (Log-SCMgt)

Experience

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  LG Electronics

  Jan 1999 - Jan 2000

  Imports and Exports Management Assistant

  • Provided support to the Freight Manager with Air and Ocean shipments• Registered to LG the M-project system detailed process definition and system requirements for merchandise that was imported from Asia to Mexico• Monitoring rates and changes. Entered complete purchases and monitoring purchasing integrity• Ensured completeness of specialist input and analyzing month end sales reports

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  Livingston International

  Jan 2001 - Jan 2002

  Release Classification Analyst

  Managed customs clearance for airfreight and ocean freight shipments for key customers: BASF (DG Goods) and Loblaws (Perishables). Successful backup for the team, other Team Leaders including managers when it was required.• Customs releases for Air, land and Ocean freight shipments • Maintained & ensured accurate HS classifications of all imports for duties and taxes accuracy• Responsible for all aspects of the brokerage cycle, including, following up for missing documentation and billing the client for the brokerage services• Received, entered / Released / Prepared various Customs release packages including RMD, PARS, ACROSS EDI / Rate and file confirmed entries via CADEX • Elimination of gaps, risks, issues, and overlaps ensuring completion for the documentation process for Canadian/US customs clearance. B3 and B2 Entries Show less

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  Americargo Logistics and Transportation Solutions

  Jan 2002 - Jan 2006

  Imports and Exports Traffic Manager

  Managed a team of 7 agents and successfully coordinated the movement of shipments by air, ocean, and road to both domestic and international destinations (Import and Export). Responsible for coordinating, setting and execution of long term strategic plans for all products and services offered. Promoted the entire wide breadth of services offered and created a Business Development Plan that empowered staff. In-depth knowledge of the International trade market and related supply chain.Key activities:• Negotiated contracts with ocean and air carriers and responsible for preparing quotes for export traffic• Promotion and sales activity on a larger scale in Canada for Value Added Services (VAS)• Increased profitability raised staff utilization and optimized headcount• Ability to quickly recognize and implement change with investigative and analytical skills• Installed CAED (Canadian Automated Export Declaration) software and trained staff• Supervising and ensuring the efficient and timely process of Import and Export Shipments• Maintaining and setting up of air and ocean export and import operations procedures• Training and developing team members effectively within a multi-cultural, cross-functional team• Managed the financial aspects of the department (Monthly P&L)• Business development and sales calls / Handling Bilingual sales and customer service Show less

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  DHL Global Forwarding

  Nov 2006 - now

  • Responsible to drive Airfreight & Ocean freight Global Implementations for new and retained business• Managed and directed project team members assigned to each project• Project planning, execution and follow-up using DePICT (Project Management methodology)• Followed standard process and best practices based on agreed goals with Customer, Sales, Operations, and Management. • Coordinated with all stake holders and content experts to achieve seamless implementation on time, quality, and agreed cost• Executed Project Management compliance: Initiation, Planning, Execution & Monitoring, and Closure• Hold regular project meetings with implementation teams to understand unique needs and follow progress of tasks• Lead and mentor the Countries Customer Implementation teams in the Americas to successfully complete each project, within timeline and agreed quality standard• Provided consistent and accurate status updates to stake holders, maintained actions lists, tracked issues and risks, escalated issues to resolution• Completed lessons learnt at the end of each implementation in order to apply the learning in further projects• Managed carefully all project processes to minimize implementation errors• Managed and adjust plan when modifications are needed to achieve desired results• Assure that the scope of each implementation is done as per customer’s expectations in order to build a stronger customer relationship based on trust and results• CargoWise One Training lead for AMER Implementation Team• Familiar with internal tools used by countries for implementation such as LOGIS, DHL Interactive (DHLi), EDM, CW1)• Conducted presentations with customers and internal meetings to ensure all stakeholders were aligned Show less • Part of the Americas Regional Management Team, leading and coordinating Business Data tasks with all Country Deployment Managers.• Supported IBM with change requests related to Business Data issues in SAP for the Americas Region• Assisted with Business Data validation for all the Americas countries in CRM and SAP TM• Instrumental in assisting countries to document change requests.• Change Requests updates and follow up • Provided assistance and solutions to countries during Coexistence phase• Coordinated with GSC for support and expedited critical issues• Contributed to performance dialogs with the Operations teams in the AMER countries• Performed scheduled stations audits to ensure global standard processed were followedOn-the-job achievements:• Conducted on-site Business Data workshops in: Chile, Mexico, Panama, Ecuador, USA, Costa Rica, Brazil and Colombia• Developed Automatic Business Data Validation tools for countries • Achieved targets on Business Data in system required for Go Live with SAP TM Show less • Part of the Commercial Management Central Team, leading and coordinating global Contract Migration.• Assisted with the execution of Business Rules Testing in addition to Downstream Testing of Forwarding Agreements in CRM and SAP TM.• Instrumental developing process for NFE system to handle different customer requirements for rates. • Involved with development, trouble shooting and training of Forwarding Agreements and assisting countries Go Live of NFE• Part of the Central Team supporting the global Contract migration where we provide solutions to local staff for difficulties/enquiries on how to migrate customer contracts in NFE.• Coordinated with GSC for support and expedited critical issues• Implementing Best Practices for Contract Migration for new and existing Customer Contracts.• Supported NFE Go Live in Canada• Leading the customer implementation process in NFE (SAP TM) for the major premier customers – Liquor Boards of Canada – and proactively addressed challenges to trigger specific EDI messaging and billing customer specific requirements in SAP. Provided options and long-term solutions.On-the-job achievements:• Super User for SAP TM and CRM with Global access.• On-site support for Canada Go Live to NFE• Achieved targets on Forwarding Agreements released in system required for Go Live • On-site Training in USA for Forwarding Agreements Show less • Part of the PCM Central Management Team for Internal Rates for Air Freight and Ocean Freight Products - development, pricing, and demand forecasting/ supply planning. • Organized and executed global onboarding calls for training and collection of Internal Rates and Rate Adjustments (markup and discounts).• Involved in all aspects and the trusted resource for my team for Rate Management in SAP.• Partner in developing and creation of Global Calculation Sheets and Rate table templates for Local and Global Agreements (IA, FA and FWA)• Project Management with focus on Change Management and transition towards the ‘to-be’ operating model in a challenging and fast paced transformation landscape• Lead for Ocean Freight Agreements - implementation, training, collection, validation and testing. • Instrumental how the system handles different supplier contracts and resolute in following through key change requests to make charge calculation in Freight Bookings are as automated as possible.• Go To Person for providing solutions to countries on how to enter challenging supplier contracts in SAP.• Organizing and implementing best in class training, application training and business process training, assessing organizational change readiness and implementing mitigation strategies where required.• Worked on Training material design, creation, review and developed Best Practices• Presented, recorded, and edited concise and information dense training videos used worldwide• Coordinated with GSC for support and managed priority requestsOn-the-job achievements:• Super User for SAP TM with Global access.• Lead for Ocean Freight Agreements developing, raining and collection globally• Leading On-site Training for Freight Agreements in China, India, Belgium, Germany, USA and Colombia Show less Leading a team of 15 senior agents in charge of the handling of inbound shipments . Expert in the effective analysis, setup, and implementation of the changing department work distribution. Providing appropriate supervision to ensure changes are positive to the team and the company. Driving the change management and handling transition for a pilot NFE project for Canada. Achievements: • Super User for LOGIS (Global access)• Administrator of internal COIN site • Administrator of internal iShare site• Go Green Ambassador• Super User for CCM System (Customer Complaint Management) • KPI Ambassador• FasTrack Program Key activities:• Day-to-day team support and escalation • Full P&L responsibility - Maximize profitability and continuous improvement• Praised for exceeding established KPI’s for the department • Familiar with Macros to optimize productivity• Reliable monitoring all of the inbound shipments handled by the team efficiently and timely • Supported operational process enhancements and compliance with global and standard procedures• Resolving escalation issues and customer complains in timely and professional manner • Recruitment of personnel, interviewing, selection, training, and team personal development• Dependable and accurate payroll recording for the team • Proven leadership shown in building the strong operational group• Trusted in deep multi-level customer relationships to uncover new supply chain opportunities• Efficiently handling quote requests and successful rate negotiations with drayage and ocean carriers• Assisted with the Customer Implementation for key accounts and performed customer health checks.• Proven commercial judgment with strong strategic capability, leadership and general management experience plus a track record of implementing strategies• Demonstrated lateral thinking working outside the current process, handling ambiguity, and remaining impartial with pilot to be prepared for NFE Show less

  • Global Customer Implementation Manager - OFR

    Jan 2024 - now

  • Regional Customer Implementation Manager - Americas Region

    Aug 2015 - Feb 2024

  • NFE Project Manager

    Aug 2014 - Jul 2015

  • Commercial Management - Business Migration

    Jan 2014 - Dec 2014

  • Product & Capacity Management - NFE Business Expert

    Oct 2012 - Dec 2013

  • Ocean Imports Team Leader

    Nov 2006 - Oct 2012