Cindy Fernando

Experience

• 

  Victorian Manor

  Feb 2008 - Nov 2008

  Shift Leader

  • Administer medications, took Vital Signs, answer multi-line phone, direct calls, supervised staff/residents and greet customers • Supervised caregiver staff, making sure they followed through with tasks and residents were taken care of• Answered multi-line phone and used decision making skill to provide correct service• Work well under pressure while administering medications to a resident in a fast paced facility

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  City and County of San Francisco

  Nov 2010 - Apr 2011

  Records Management/Receptionist

  • File, chart, data entry, provided information, answer phone and assisted clients• Maintained office areas and files to ensure everything was in its place so it’s easily available to staff and clients• Used active listening skills to respond and sympathize with clients making sure they were heard and got information needed• Punctual, met deadlines, updated customers, prepared in advance for the next day

• 

  UCSF Human Resources

  Jun 2011 - Sept 2011

  Clerk/Sr. Secretary

  • Filed job descriptions, data entry, distribute mail, answer/transfer calls, provide customer service over the phone• Maintained Excel Spreadsheet, coordinate job postings , print out job descriptions and e-mail correspondents, Closed out job requisitions and create post offers• Ensure work is done accurately and in a timely manner, handle a variety of tasks• Serves as a key point of contact for Client Service Analysts

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  UCSF Temporary Employment Program

  Sept 2012 - now

  Human Resources Coordinator

  Experienced Administrative Assistant with Human Resource Knowledge. I serve as a link between management and employees by handling questions, interpreting and administering skills assessment tests and helping resolve work-related problems. I coordinate with the recruiters and operations analyst to provide comprehensive administrative support to HR Temporary Employment Program Unit as well as manage the front the desk while handling administrative functions and facilitating operations in the back office for the department.● Manage the Temporary Employment Program (TEP) - weekly check in's with hiring managers regarding employee's end date, monitor and manage the 1500 hour policy for union positions, produce and distribute correspondence memos/letters, review bi-weekly payroll, submit and track background checks/initiate and coordinate drug screens.● Organize and manage new employee orientation, on-boarding, and training programs.● Create HR case requests to process the hire/re-hire, funding changes, transfers, separation or any other payroll action.● Support department processes by administering tests, scheduling appointments, maintaining records and information.● Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.● Facilitate resolution to any payroll errors.● Maintains quality service by following organization standards. Show less