Matt Cartwright BEM 柯明龙

Experience

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  INTO University Partnerships

  Jan 2011 - Jan 2013

  Head of Student Services

  As the driving force behind Student Services at UEA, City University, and the London Academy of Diplomacy, I took in-charge of operations, orchestrating a symphony of services vital to student success. From admissions to accommodation, student welfare, support, and the dynamic welcome desk, I embraced the responsibility of shaping positive student experiences.Proudly contributing as a key member of the senior management team, I disseminated my expertise, providing corporate leadership that influenced and guided all aspects of centre operations.I played a pivotal role in effective decision-making processes concerning service provision across three major stakeholders.A few of my notable accomplishments are:★ Drove seamless integration of London Academy of Diplomacy admissions with UEA to support visa compliance.★ Expanded student body population by ~100% within two years by acting as an integral part of SMT, whilst sourcing and integrating support provisions in London for UEA students. Show less

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  British Embassy Beijing

  May 2014 - Jan 2018

  Workflow & Planning Manager, Operational Support Unit Manager

  Here, I was tasked with directing workflow, strategically optimising workstreams and processes to ensure a seamless operation. Navigating through challenging demand spikes became a forte, thanks to meticulous workforce planning that proved accurate time and again. One of the most rewarding aspects was fostering synergy among three critical stakeholders. Managing relations with commercial partners and the UK visa hub not only deepened these collaborations but also significantly elevated customer satisfaction. It's been more than just a role; it's been about building connections and making a positive impact in the world of visa operations.Please note the following highlights from this role:★ Received rapid promotion form Operations Support Unit Manager to Workflow & Planning Manager by meeting and exceeding performance expectations.★ Minimised staffing by 25% and drove a growth of 15% in demand by executing process improvements.★ Delivered leadership to a team of up to 95 staff members, providing high-quality support services, including data entry, finance, logistics, and risk management.★ Resolved complex challenges of staff dissatisfaction and demotivation across operational support unit team by brainstorming ideas, promoting staff trust, and empowering all members, resulting in;• succession planning of seven staff members toward temporary and permanent promotions within only 18 months after recruitment as well as increase in job satisfaction.★ Mitigated risks by spearheading consolidation project to support the need for practical milestones, resulting in safeguarding UK's reputation as a destination for Chinese travellers and students. Show less

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  Foreign, Commonwealth and Development Office

  Jan 2018 - Jun 2020

  Head of Corporate Services

  As the head of delivery and oversight for the Foreign Office (FCO) overseas platform in Beijing, I took the reins in orchestrating seamless collaboration among 20+ government partners. Proudly serving as a key player within the China network senior management team, I played a pivotal role in steering financial and HR strategies across the entire network.From budget administration to monthly financial report generation for Her Majesty, I ensured the financial heartbeat of the FCO China network remained robust. As a trusted member of the senior management team, I actively contributed to shaping the medium-term financial planning process.Additionally, my work involved not just managing resources but fostering an environment where collaboration thrived and strategic goals were met.A few of key accomplishments are mentioned below:★ Provided subject matter expertise in identifying and resolving protocol and HR issues and performing leasing activities with Ministry of Foreign Affairs, Exit and Entry Bureau, and Diplomatic Service Bureau.★ Delivered multiple change management projects for Beijing post and China network, comprising improvements to non-pay benefit provision and physical estate as well as rollout of corporate capability programme.★ Served as a lead on implementation of removal of single use plastics from UK Government's China network one year ahead of set target. Show less

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  VisitBritain

  Jul 2020 - Oct 2023

  Head of Tourism Affairs- China, Head of Projects- North East Asia

  In my most recent role, I orchestrated cross-government relations, corporate services, and project leadership for dynamic markets, including Mainland China, Hong Kong, Japan, and South Korea. Moreover, I played a pivotal role in the successful completion of vital tourism recovery and organizational transformation projects. I contributed global project support, ensuring smooth sailing for initiatives aimed at sustainable tourism, executing future estates strategy, crafting robust business plans, and fostering a positive HR environment. A small selection of the key achievements from this role includes the following:★ Garnered more than 2.3M views and 82K engagements by facilitating a series of livestream partnerships of UK places of interest with Fliggy (Alibaba's travel arm).★ Streamlined compliance and risk management processes for East Asia region as well as spearheaded various projects, including multiple including multiple influencer engagement events, Kendal Mountain International Film Festival novel partnership, Road to COP26 Sustainable Tourism campaign (3M views, 6K engagements) and UK Advocates soft power content campaign (30M views, 1.4M engagements). Show less

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  Department for Business and Trade

  Jul 2024 - now

  Head of Operations, China & Hong Kong S.A.R