Javantae Moore

Experience

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  Georgia Institute of Technology

  May 2017 - Dec 2017

  Administrative Professional

  Supported office operations, managed client correspondence, ensured record tracking and handled internal communication for Faculty Affairs Department.

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  PBS

  Jan 2018 - May 2018

  Customer Service Representative
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  UPS

  May 2018 - Mar 2019

  Operations Supervisor

  Supervised day-to-day operations of a shipping team of 10-20 employees. Supervised activities such as loading, unloading, pallet replenishment and inventory maintenance. Successfully ensured safety and emergency readiness of team by disseminating information and monitoring compliance with regulatory drills. Developed and oversaw strategies for improving operational efficiency and accuracy. Worked in 100% automatic building and maintained adherence to operational schedules by monitoring daily performance indicators. Verbally praised by District Manager for efficiently resolving production issues within Small Sort Department, aiding in a 10% productivity growth. Show less

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  Amazon

  Mar 2019 - Jan 2020

  Delivery Specialist

  Effectively controlled the release of proprietary and confidential packages to customers such as residential, commercial along with medical locations. Supervised on and offsite customer experiences by handling payment transactions and paying special attention to customer’s delivery preferences. Safely and professionally utilized Amazon work vans throughout Georgia, managed daily maintenance inspection logs and performed basic maintenance when necessary. Utilized logistics databases to calculate team weekly delivery rate. Show less

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  ActecSystems, Inc

  Mar 2020 - Jun 2020

  Intake Specialist

  Responsible for effectively determining insurance needs for individuals, families and businesses bases on specific requirements. Effectively collected, compiled and disseminated insurance claims. Successfully cultivated relationships by talking directly to individuals to resolve a variety of insurance claims regarding automobiles, workers’ compensation, general liability, disability, property as well as specialized lines of businesses.

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  Phase Engineering, LLC

  Jun 2022 - Jun 2024

  Environmental Scientist

  Efficiently prepares various map packets, figures and documents associated with several types of environmental due diligence projects.Occasionally conducts site inspections of various commercial properties throughout state of Texas to determine past, present, and possible future environmental hazards.Strategically prepares numerous technical reports for projects and successfully interprets such reports to team members and clients.Keenly studies past environmental events, policies, and surveys to gain in-depth understandings and how to best recommend remediation to clients to prevent potential threats to the environment.Key team member of the Special Projects department, diligently completing federally granted environmental assessments such as Part 50, Part 58, Categorical Exclusion, and National Housing Trust Fund projects for multifamily residential developments.Effectively balances multiple projects, while maintaining deadlines and achieving 100% completion rate. Show less

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  State Farm

  Nov 2023 - now

  Care Center Specialist II

  Effectively provides flexible billing and payment options for thousands of new and current policyholders while providing knowledgeable and mathematical solutions based on specific policy needs.Proficiently maneuvers between various customer accounts, computer screens and phone calls to deliver unmatched customer experiences for health, auto, life and home policies.Strategically researches and resolves complicated billing discrepancies on customer accounts all over the country, while adhering to state laws and policies.Successfully manages over 80 incoming calls a day from customers, insurance agents, internal State Farm associates and financial institutions, promoting a 100% completion rate.Professionally and empathetically communicates with callers, while presenting ethical decision-making pertaining to clear and unclear situations.Constructively completes production items, such as billing inquires and payment resolutions accomplishing a 5% decrease in production surplus. Show less