Monique Snyders

Experience

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  Discovery Limited

  Jan 2006 - Jan 2008

  Billings Specialist

  My responsibilities included:♦ Managing customer relations.♦ Managing a portfolio size of 9000 members and a monetary billing amount of R22 million per month.♦ Allocating and reconciling payments.♦ Following up on outstanding payments and reconciliations.♦ Investigating differences between billing and payments received and ensuring that changes are processed on the system.♦ Resolving discrepancies with the Payroll and Human Resources Department.♦ Visiting clients.♦ Saving required documentation to the system in order to comply with Discovery’s Quality Assurance Standard.♦ Ensuring that all year-end revision schedules are received and captured.ACHIEVEMENTS✔ Recognized as under top 10 Billing Specialists in the Region. Show less

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  Consolidated Debt Counsellors

  Jan 2008 - Jan 2011

  Business Owner / Manager

  My responsibilities included:♦ Managing cash flow.♦ Reconciling the bank account (Business and Attorney Fee Account).♦ Paying accounts.♦ Conducting marketing research and updating adverts and placements in newspapers.♦ Presenting to Corporate Companies (CEO Level) to introduce the debt review process to employees and to identify the need of the product.♦ Providing one-on-one consultation with over-indebted consumers in order to assess their financial needs.♦ Explaining the debt review process. ♦ Restructuring budget and debt obligations.♦ Identifying the need for further counselling (Family Counselling / Marriage Counselling).♦ Ensuring that documentation is sent to credit providers in a timely manner.♦ Negotiating on behalf of the client - Repayment periods and interest rates.♦ Dealing with queries and legal aspects of the National Credit Act (face to face, telephonic and via email).♦ Compiling court applications.♦ Ensuring that legal documentation is in place for court hearings.♦ Compiling annual reports to the National Credit Regulator.ACHIEVEMENTS ✔ Was approached by Alexander Forbes and NMG Consultants to attend wellness days for corporate clients. Show less

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  Como Oils (Pty) Ltd

  Nov 2011 - Jan 2013

  General Manager

  My responsibilities included:♦ Staff complement of 10 directly reporting to me.♦ General managing the Refinery.♦ Managing cash flow and cash flow forecast.♦ Providing costing and pricing to customers.♦ Developing business strategy and reporting to the Owner.♦ Stock control.♦ Handling HR matters.♦ Reviewing and approving contracts. ♦ Managing imports.♦ Managing customer relations.♦ Stock control, stock reconciliations and processing journals.♦ Production planning.♦ Serving as Food Safety Manager.♦ Facilitating and conducting food safety audits.♦ Obtaining certifications: BEE, Kosher & Halaal.ACHIEVEMENTS✔ • Reduced loss from R400k to R157k for 2012Financial Year Show less

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  Vida Oils (Pty) Ltd

  Jan 2013 - May 2015

  Operations & Food Safety Manager

  My current responsibilities include:♦ Staff complement of 11 directly reporting to me.♦ Coordinating sales and marketing.♦ Ensuring that sales targets are met.♦ Providing product costing and pricing to customers. ♦ Compiling business strategy and direction.♦ Handling customer relations and complaints.♦ Managing production planning and stocking warehouses and logistics.♦ Serving as Food Safety Manager. ♦ Developing the Food Safety System and HACCP Study.♦ Facilitating food safety audits by customers and certification bodies.♦ Approving suppliers, procuring raw material and managing imports.♦ Reporting on food safety management system issues.♦ Developing good practices.♦ Obtaining certifications: BEE, Kosher & Halaal.♦ Product development.♦ Creating and maintaining Bill of Materials on Pastel Sage Evolution.♦ Stock control, stock reconciliations and processing journals.ACHIEVEMENTS✔ Reduced stock losses by 50%. Show less

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  Wilmar SA (Pty) Ltd

  Jun 2015 - now

  Value Added Production Plants Manager

  An experienced Production Plants Manager and Food Safety Manager with 6 years’ experience in the food safety industry as well as 3 years’ in debt counselling and 7 years in the health insurance / customer service industries. Proven working experience in managing production plants, facilitating food safety audits, conducting internal food safety audits, developing good practices, obtaining relevant certifications and product development. Strong presentation skills and a keen eye for detail. Strong presentation skills and a keen eye for detail. Show less