Gina Whiley

Experience

• 

  Dorothy Perkins, Arcadia Ltd

  Nov 2004 - Oct 2011

  Deputy Manager

  • Responsible for assisting the retail manager to maximise company profits through achievement of sales targets whilst minimising costs and overheads• Maintained an up-to-date awareness and knowledge of the retail industry and any competitor activities in order to retain and improve market share• Attended team briefings, cascading relevant and timely information to the staff and raising any issues from the previous day in order to improve service levels• Held regular team meetings with staff to energise and motivate the team to succeed in achieving their sales targets and personal goals• Scheduled staff rotas and dealt with sickness and other absences ensuring the full complement of staff were present at the store• Assisted with interviewing and selecting appropriate candidates, induction training and on-going personal development• Implemented business objectives and performance, new initiatives and other activities with the team, reporting successes and issues to senior managers on a regular basis• Investigated and responded to customer complaints and comments in line with company protocols and policies• Co-ordinated the production, marketing and sales and advertising strategies and delivered the pricing and discounting model, encouraging customer interaction and purchase• Contributed to in store promotions and events, advertising special offers and discounts on products as well as promoting store cards• Reconciled daily till and cash receipts, sorting and bagging cash ensuring monies were in the safe for secure storage overnight• Demonstrated confident leadership, good decision making and a commitment to delivering excellence in customer service• Developed keen observation and judgement in difficult situations, providing a calm and mature response• Managed and monitored Health and Safety in the Workplace, Retail Law, Security, Welfare and Fire Safety procedures, policies and standards Show less

• 

  ANOVO

  Nov 2011 - Nov 2013

  Administration Assistant

  • Responsible for dealing with the day-to-day contact with customers and the smooth running of the administrative tasks around ensuring customers receive their orders on time and to their satisfaction• Handled a wide range of administrative tasks, including answering customer enquiries promptly and courteously, typing and formatting documents and reports and filing and retrieving invoices and orders• Dealt with incoming and outgoing post, maintained stationery supplies and operated office equipment including printers, photocopiers and fax machines• Handled internal and outgoing communications to customer via the telephone, or email, assisting them with their requests and dealing with any issues or complaints in a logical and efficient manner, rarely escalating these to management to resolve• Liaised with internal teams to maintain accurate information levels and knowledge, entering customer contact and other data onto the company CRM database• Organised computer and manual diaries ensuring they were kept up to date with the correct information• Provided high levels of customer service ensuring both internal colleagues and external customers received an attentive and pro-active service• Demonstrated high levels of self-discipline and effective organisational skills as workload was prioritised and completed to strict deadlines, in a pressurised environment• Worked individually using own initiative as well as part of a team, displaying a strong team work ethic, flexibility and self motivation• Managed diaries to ensure meeting rooms were booked correctly and the correct equipment ready for the meetings• Organised refreshments and meeting rooms for internal or external meetings• Demonstrated focus, concentration and attention to detail, especially when performing routine tasks• Developed excellent communication, interpersonal and time management skills Show less

• 

  Seetec

  Dec 2013 - Mar 2018

  • Providing relevant professional information, advice and guidance for adults including careers advice and information on skills development and current employment opportunities• Supporting clients who had experienced difficulties by identifying positive activities to help move them forward in learning or employment• Listening carefully and discussing issues with clients, helping them to identify their particular strengths, transferable skills and used a range of library and web-based diagnostics and other resources• Researching local information on labour market, job opportunities and other available training options and developing a plan of action for the client to achieve their aims• Providing clients with access to a wide range of specialist services, including drug and alcohol organisations and housing associations• Assisting clients to overcome any racial, gender or disability stereotyping and other discrimination by providing examples of role models• Presenting information to individuals and groups, giving information and opening items for discussion• Keeping up-to-date with occupational and labour market information and contacts in other agencies, including job centres, business development organisations and charities supporting further and higher education• Maintaining accurate computerised records, ensuring the client’s confidentiality was protected at all times• Working individually with minimal supervision, as well as part of a professional team, fostering a strong team work ethic and spirit, flexibility and motivation• Developing excellent resource investigation, listening, customer service, interpersonal and communication skills and a strong trust-based relationships with clients• Confidently works with a wide range of clients, sharing knowledge and experiences and providing useful applicable guidance and advice Show less

  • Assessor

    Jan 2017 - Mar 2018

  • Employment Consultant

    Dec 2013 - Jan 2017
• 

  Nova Training

  Mar 2018 - Oct 2019

  Placement and Progression Officer
• 

  Norfolk County Council

  Oct 2019 - now

  Work Placement Officer