Kerri Oughton

Experience

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  American Airlines

  Aug 2005 - Dec 2006

  Human Resources Assistant

  • Providing telephone coverage for the HR department• Dealing with internal and external customers, booking travel for staff, completing reference requests, compiling suitable candidates for interviews, attending meetings.• Obtained an NVQ in Business and Admin Level 2.

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  Optoplast

  Jan 2007 - Sept 2009

  Administrator

  • Placing customer orders, general sales, dealing with customers in the Far East via email, dealing with my own accounts• Booking travel and accommodation for staff• Monitoring the petty cash expenses

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  Bupa

  Jan 2010 - Sept 2013

  Key Worker

  • Providing all personal care for residents whilst maintaining dignity and respect throughout.• Providing palliative care following the Liverpool Care Pathway at all times• Ensuring Manual Handling is always correct and efficient• Undertake tasks given by senior member of staff or the registered nurse• Complete all documentation with 100% accuracy

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  Alcon

  Sept 2013 - Jul 2015

  • Processing Pharma Wholesaler and Pharma Key Account manual and EDI orders successfully through to billing, ensuring any delays and blocks are minimised through careful coordination with related Alcon departments• Review wholesaler’s sales, demand forecast and Stock On Hand reports to support Pharma BPA on sales and production forecasting process.• Responsible for driving the Alcon agenda across Quota’s, new product launches, EAN material changes, pack sizes, forecasting accuracy and reviewing KPI’s. Show less • Responsible for all National Accounts EDI orders, which create around 68% of the revenue for the business.• Liaising with different departments daily, as well working with the Business Account Managers ensuring the orders go through efficiently and correctly. This entailed working under pressure and to tight deadlines regularly to meet the customer’s needs.• Other duties included, Order to Invoice (OTI) & Electronic Data Interchange (EDI) Functional Expert for SAP which involved training support to the Call Centre for a new SAP system upgrade.• Successful in completing a Team Leader Development program, during the program, I was responsible for managing a call centre of 24, which included call listening, monitoring all breaks, ensuring all calls were answered in a timely manner, appraisals, call reporting. Show less

  • Pharma Customer Support Coordinator

    Feb 2015 - Jul 2015

  • Key Accounts & EDI

    Sept 2013 - Feb 2015
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  JTI (Japan Tobacco International)

  Jul 2015 - Jan 2020

  • Working with the Contractors to ensure that Circa. 1,300 Merchandising Display units are installed maintained and tracked across the Independent Channel annually.• Responsible for completing all data processing of Merchandising Equipment. Load and maintain the Siebel database with the highest level of accuracy.• Booking processes to include checking cost calculations, Service Level Agreements and the co-ordination of the Agreement Form process whilst monitoring a budget of £1.2MM.• Key point of contact for the entire Asset Reclaim process, liaising with the Legal Department throughout.• Direct communication between JTI, Contractors and Sales Force. Show less • Responsible for all Gas/Forecourt accounts delivering range and space planning strategies by developing leading edge planograms that reflect the benefits of JTI's Category Management strategy and principles.• Consulting with the Range Review Manager and Space Planning Manager in respect of proposed and scheduled Range Reviews.• Providing detailed justification and analysis of JTI and competitor planograms with recommendations on how the category can be developed for JTI and the retailer.• Presenting planograms and logical category rationale to all relevant parties both internal and external to build and maintain productive, ongoing business relationships.• Demonstrating comprehensive knowledge of relevant JTI Systems, Space Planning (JDA) and Microsoft software to ensure an efficient use of time and resource.• Maintaining excellent cross functional working relationships externally and internally. Show less • Providing first level of application and hardware support for all field-based tablet users.• Responsible for the planning, implementation and support of all Siebel visits and activities across all channels.• Inputting customer account information onto Siebel with 100% accuracy and maintaining the database by ensuring it reflects accurate and relative information requesting changes where necessary.• Completing adhoc tasks as required by the business.• Excellent cross functional working relationships externally and internally. Show less

  • Merchandising Operations Support

    Aug 2017 - Jan 2020

  • Space Planning Executive (Sec)

    Aug 2016 - Aug 2017

  • Systems Support Administration

    Jul 2015 - Aug 2016
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  Harvest Energy

  Apr 2020 - Feb 2022

  Retail Pricing and Systems Manager

  • Responsible for ensuring the seamless running of the Epos database from operator to customer experience. • Monitor SLAs with 3rd party providers • Analyse and implement promotions for the appropriate groups of products• Liaise with suppliers to review profit margins and mark-ups, ensuring margin goals are attained.• Provide expert application support to approx. 90 sites with the use of POS/BOS system and deal with site system issues and queries. Providing training and guidance on new system processes.• Assisting with Project Plan Development for new sites/changeover• Sales Analytics reporting• Supervise the Pricing Analysts Show less

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  Kalibrate

  Feb 2022 - now

  Customer Success Manager

  • Responsible for ensuring clients extract maximum value from KPr.• Act as a subject matter and technical support liaison between the client and internal stakeholders.• Provide client specific training workshops.• Hold monthly EBRs with clients.• Complete ownership of client related activities which include, following up on support issues, management of escalations, weekly updates and reviews.