Swati Dubey

Experience

• 

  Concentrix

  Jul 2020 - Apr 2021

  Customer Service Executive

  1. Resolving customer complaints brought to our attention.2. Escalate unresolved issues to the appropriate internal teams.3. Collect prompt and accurate feedback from customers.4. Possessing excellent product knowledge to enhance customer support.

• 

  ALOIS Solutions

  Sept 2021 - now

  • Primary point of contact to build long-term relationships & deliver exceptional client service on a day-to-day basis to Fortune 500 clients.• Acquire a thorough understanding of key customer needs and requirements. • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.• Play an integral part in generating new sales that will turn into long-lasting relationships.• Understanding the client needs and goals, Maintaining and building relations and ensuring the team and company works effectively to achieve the target.• Responsible for new business development as well as client relationship management for APAC region.• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition. Show less

  • Senior Client Partner

    Jan 2024 - now

  • Senior Account Executive

    Dec 2022 - Jan 2024

  • Account Executive

    Sept 2021 - Dec 2022