Prateek Batham

Experience

• 

  Ericsson

  Feb 2009 - Aug 2016

  CA Manager Ericsson

  Role: - OSS/BSS Pre Sales Expert Project/Job Responsibilities: -• Market Analysis based on the requirement and proactive analysis for market research• Pre-Sales Support for end to end submission of contracts. • Value based argumentation Analysis • Analyse customer bid documents (RFx) to identify the needs of OSS, Microwave and Mobile Backhaul related EMS products and solution. • Planning and Dimensioning of OSS for consulting regional bid team. • Provide bid teams with the best bid proposal according to official product documentation from BU. • Communicate with regional solution sales managers for consulting and preparing bid responses • validate the Solution made • Dimensioing,BOQ, ECP/VERDI/SOCRole: -Competence Area Manager -2nd Level Assurance OSSClients- 20 national and international Project/Job Responsibilities: -• Handled a geographically dispersed team of 70+ member • Priorities faults to meet customer demands within the required time frame along with strong analytical skills• Lead investigation teams in conjunction with major disturbances, complete system failures.• Voluntary lead from front for various audits like: SAS 70, ISMS, and ISO27001:2005, CMMI V3.• Initiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets• Working pro-actively to continuously improve the financial and the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement• Governance Model established for to enhance delivery as per WLA parameter• Process development to enhance delivery & Predominant focus on Quality Assurance• Resources skills development and relevant technical trainings programs• Business Orientation: Business and financial awareness to ensure understanding of the implications that various courses of action will have on costs and revenues. Able to get 125 % billing. Show less

• 

  华为

  Aug 2016 - Nov 2019

  Role: - Senior Manager Exposure in handljng On –Site and off shore projectsProject/Job Responsibilities: -• End to project delivery in service assurance domain from requirement gathering till customer goes live and official handover to support team• Worked as Business Analyst for PLDT-Philippines account in requirement gathering phase• Delivering strategic solution to PLDT-SMART for current product and services being offered• Had discussion with clients to understand their requirements and show stoppers with current solution• As a solution Architect identified requirement which needs customization and discussed with R&D to make them feasible.• As a technical lead I have written functional requirement specification documents post discussion with customer. This FRS doc serves as baseline for project delivery• Preparation of high level design, low level design doc based upon FRS, User Guides and support Guides docs• Create OSS solutions considering customer requirement. Identify requirement which needs customization and discussed with R&D to make them feasible• Responsible to give admin and operator trainings to end customer• Have to write user acceptance test document and responsible for UAT sign-off• Interaction with customer to get requirements before delivery for various activities which includes but not limited to followings:- • EMS/NMS integration for multivendor/multi-domain network devices with FM• Alarm Parent Child Correlation, Alarm Suppression and Alarm Root cause analysis for efficiency• Understand the customer requirement for E2E OSS deployment and suggest the solutions• Huawei FM system integration with SDM server for ticketing, CR and work order requirements• Developing rules for auto ticketing, email and SMS notifications• Huawei FM system integration with PM and CEM for measuring KPI/KQI degradation and developing rules for auto performance/ Service quality degradation ticket Show less

  • Deputy General Manager

    Jan 2019 - Nov 2019

  • Senior Manager oss service delivery

    Aug 2016 - Dec 2018
• 

  Ericsson

  Nov 2019 - now

  Senior Solutions Architect