Brian Hynek, PMP

Experience

• 

  Mosaic Technology Group Inc

  May 2005 - Apr 2007

  IT Consultant, Midwest Region

  • Performed lead technician role for Midwest ALCO Retail Stores POS project through development of procedural documentation, training of field technicians, on-site installation, configuration and testing of POS hardware and related equipment• Setup proprietary systems per client specifications for Murphy Oil USA in Missouri and Illinois • Executed successful implementation of kitchen display systems at Ruby Tuesday Restaurants throughout Missouri

• 

  MFA Oil Company

  Apr 2007 - now

  • Transform and magnify the impact of the organization’s Project Management Office (PMO)• Plan, develop, and implement data-driven processes and metrics for project and portfolio management • Lead PMO team through successful completion of major projects (75+ since inception of PMO)• Identify and implement efficient processes for the successful execution of new retail store openings and Merger & Acquisition opportunities• Communicate the vision, objectives, and progress of strategic projects across the organization• Manage, develop, and mentor project management staff Show less • Inaugurated the company’s newly formed IT Operations management role • Provided leadership and motivation to a diverse team of IT Service Desk management and staff• Developed and maintained a departmental budget of $8M+ annually• Led procurement and vendor relationship management for all IT services• Designed and executed training, growth, and skills development programs for all IT Services staff• Managed multiple concurrent technical projects spanning a variety of business divisions Show less • Ideated and spearheaded the implementation of an outsourced after-hours technical support desk bringing consistent 24-hour support and improved customer service to the organization• Managed daily operations of multiple IT Service Desk teams to deliver optimal customer service• Recruited, hired, and developed IT support professionals• Oversaw support and administration for over 2,000 computer and POS systems and 1,800 users across a multi-state footprint of propane and retail locations, as well as both corporate offices• Successfully implemented standardized ITSM processes within the IT Services department • Led the design, development, and implementation of an ITSM Service Desk platform for Incident, Request, Problem and Change management Show less • Established the company’s first formalized IT Help Desk• Hired, trained, supervised, and led professional development of all Help Desk technicians• Developed on-boarding and off-boarding procedures and policies for use by IT division• Formed steering committee to research and select next generation IT ticketing system• Led efforts within department and IT division to transition to ITIL IT Service Management• Managed technical support workload and monitored ticket response times and outcomes Show less

  • Senior Program Manager

    Nov 2021 - now

  • Senior Manager of IT Operations

    Dec 2019 - Nov 2021

  • IT Service Desks Manager

    Apr 2016 - Dec 2019

  • Help Desk Supervisor

    Aug 2014 - Apr 2016

  • Systems Administrator

    Aug 2013 - Aug 2014

  • PC Support Specialist

    Apr 2007 - Aug 2013