Mohamed Sheikh Yusuf

Experience

• 

  Somali Community Inc.

  Jun 2013 - Aug 2018

  Sr. Refugee Aid

  • Provided computer training to users, which included familiarizing them with the overall operation of a computer system, internet browsing and the resources and tools that are available through the web• Provided training and assistance with word Processing and various other specialty software program instructions.

• 

  D&A Systems

  Feb 2017 - Jul 2020

  • Employed simulation software to develop, study, and resolve power flow with faults and drafted analyses that proved the necessity of 6 additional stations across 2 other projects. Implemented 3 fully functional data schemes and 10+ data flow. • Conducted regular data quality assessments and implemented improvements to maintain data integrity and reliability. Provided training and workshops to colleagues on Power BI best practices, empowering teams to create their own effective visualizations.• Provided first-level technical support to users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty. Technical support in web servers, remote access, software defined networking and internal operations tasks. • Conducted educational seminars on new hardware installation and user training updates, improving user satisfaction by 4 out 5 basis points. Established and sustained Standard Operations Procedures(SOP) for computer and laptop repair in the I.T Division, decreasing downtime and boosting productivity by 37% Show less

  • Information Technology Specialist

    Sept 2018 - Jul 2020

  • Technical Support Lead

    Feb 2017 - Aug 2018
• 

  Input Services

  Jul 2020 - Feb 2023

  Power BI Developer

  • Leveraged Power BI to create interactive and visually compelling dashboards that facilitated executive-level decision-making and improved operational efficiency.• Extracted, cleaned, and transformed raw data from various sources, ensuring accuracy and consistency for analysis. Conducted in-depth data analysis to identify trends, patterns, and correlations, leading to actionable recommendations for process optimization. Developed and maintained automated reporting systems, reducing manual effort and increasing data accuracy.• Collaborated with cross-functional teams to define key performance indicators (KPIs) and develop customized reports that provided insights into business performance. Show less