Cammie Wright

Experience

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  Cheeseburger Restaurants (Cheeseburger In Paradise)

  Aug 2005 - Jan 2006

  Restaurant Manager
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  Hard Rock Cafe

  Jan 2006 - Jul 2008

  Operations Manager
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  Macy's, Inc

  Jul 2008 - Nov 2010

  Sales Manager
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  Chili's Grill & Bar

  Nov 2010 - Apr 2012

  Restaurant Manager

  Major Responsibilities:I oversaw various areas, including FOH, server, bar operations, scheduling, and training to build unique skill sets. I executed bar audits and reacted to inventory numbers to control the liquor costs in an efficient manner. I drove the the HOH operations, including building and execution of daily prep lists, weekly food ordering, and executing monthly food inventories. I managed fielding donation requests and led challenging marketing projects to enhance brand awareness.Key Deliverables:• Successfully implemented the new buddy system, partnering two servers to run one larger section together.• Delivered superior performance in driving the fast-paced $10M casual dining operation. Weniger anzeigen

• 

  Jimmy Buffett's at the Beachcomber

  Apr 2012 - Jan 2014

  Restaurant Manager/Sales Manager/Assistant General Manager

  Major Responsibilities:I supported in managing the three story, multi-million-dollar venue on the Las Vegas strip with an AOR focused on event execution at the operations level as well as routine operations. I got transferred to Hawaii location to simultaneously steer smooth operations and sales activities. I attained promotion to assistant general manager for driving multiple tasks, including group bookings, event execution, entertainment booking, scheduling, ordering, inventory management, streamlining of systems including order guides, departmental checklists, and check out procedures. I performed efficient business analysis on daily, weekly, and monthly basis to broaden business horizons.Key Deliverables:• Mentored the management team regarding planning for business on the basis of previous data, reporting, and P&L measures.• Orchestrated and organized a surprise concert held at the restaurant to deliver outstanding dining experience.• Provided detailed pour training to the bartenders and instituting practice pours at beginning of the shifts, reducing the liquor costs up to 2%.• Led the $11M operations by serving as an operations manager and sales manager roles. Weniger anzeigen

• 

  Tiki's Grill & Bar

  Jul 2014 - Jan 2016

  Manager

  Major Responsibilities:I drove day-to-day operations in a renowned restaurant with over 400 seat capacity and unique menus/seating options. I enhanced the retail program by launching attractive merchandise offering more compelling selection and top-notch products. I restructured the department by splitting from hosts and onboarding a profit-focused merchandise team to steer the retail store. I accelerated the coffee sales through training of the barista team in an efficient manner.Key Deliverables:• Led the concierge program, visiting and developing rapports with local activities and concierge desks throughout the 55 hotels in Waikiki as well as surrounding area.• Served as an in charge of visiting local hotels and developing strong professional relationships which resulted in increasing the foot traffic.• Skyrocketed the coffee bar sales by 25% by hiring and training a top-performing retail/barista team.• Improved the bottled wine sales by 10% through robust coaching of the customer-focused staff on robust sales tactics and wine presentation table side. Weniger anzeigen

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  Dave & Buster's Inc.

  Jan 2016 - Jan 2018

  Major Responsibilities:Steered smooth workflows throughout the high volume multi-level venue featuring food and beverage, special events, and entertainment/gaming. Drove seamless operations across a fast-paced environment with multiple revenue streams by leveraging the latest technology platforms, including Micros POS system, RPOS, MARS, Complex Inventory systems, TMX, and MyMicros. Provided coaching to the top-performing management team on new company initiatives and implemented new strategies within the individual departments. Elevated sales by cultivating a sales-centric culture by engaging the team to provide memorable guest experiences.Key Deliverables:• Efficiently organized rollouts and new merchandise by establishing a "zoning" system of the floor map, merchandise, and back stock area for the arcade prize piece of the business.• Enabled excellent operational execution of all special events/group sales business, accounting for $3M of the operation annually.• Gained annual revenue of $18M by driving multifaceted operations with several entertainment platforms in the venue.• Re-organized and established the cleaning program for 43,000 square foot multi-level building with a highly competitive cleaning crew to ensure compliance with proper cleanliness and safety standards. Weniger anzeigen

  • Assistant General Manager

    Jan 2017 - Jan 2018

  • Area Operations Manager

    Jan 2016 - Jan 2018
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  Hard Rock International

  Jan 2018 - Jun 2021

  Assistant General Manager

  Major Responsibilities:Oversaw various initiatives to include secret shopper program, Ecosure audits, rewards enrollments, reservation system usage, and all marketing initiatives to augment business growth. Boosted the overall performance of multiple teams by providing comprehensive cross training sessions and growth opportunities to create multi-functional roles. Developed and sustained the highly competitive team providing robust mentorship to the managers by setting achievable expectations, and excellent leadership. Strong budget planning, development and execution utilizing declining budgets, weekly P&L reviews, and previous data. Attain revenue targets within defined timeframes by managing controllable costs, labor and driving add on sales. Key Deliverables:• Successfully enforced strict COVID-19 protocols, including PPE usage, signage, distancing markers, employee wellness, temperature checks, and extensive disinfection processes to maintain maximum safety of the guests as well as teams.• Supervised and timely responded to all social media reviews and addressed guest recovery concerns, while maintaining a 4.0 or higher rating on review platforms.• Attained quarter two Ecosure Food Safety audit score at 90% and Building Safety audit score at 96%.• Delivered detailed training sessions which resulted in accomplishing 100% shopper score.• Supported writing annual budget for $11M operation, while analyzing P&L's to attain set targets.• Executed internal guest satisfaction survey and scored 83% in overall guest satisfaction for 2020 and 92% for current year.• Drove rewards loyalty sign ups, achieving 3% higher conversion rate than the company expectation. Weniger anzeigen

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  WASH Multifamily Laundry Systems

  Jun 2021 - now

  Branch Manager, Hawaii