Tyson Worrall

Experience

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  Carleton University

  Sept 2010 - Sept 2015

  Student

  Communications Image, Politics and Persuasion, with minor in Sociology

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  Elim Lodge Christian Resort

  May 2011 - Aug 2013

  Kids Counselor

  Maintenance- Maintained grounds, cut grass, repaired equipmentKids counselor- Ran programs, worship, events and activitiesSnackery (convience store clerk)- Second in Command of store. General convenience duties, managing and directing employees as well as providing customer service when problem arise.

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  Elim Lodge Christian Resort

  May 2014 - Aug 2014

  Reservations Desk Assistant

  Providing detailed customer service to customersPerformed conflict resolution and managed inquiries both in person and over the phoneImputed data and information into a data storage systemCreated personalized texts and forms

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  The Home Depot Canada

  Mar 2016 - May 2019

  Sales Associate

  Followed specific instructions using a detail-oriented approach for product placement and organization to increase customer experience.Worked in a team environment and developed positive rapport with colleagues and senior management.Resolved customer complaints in an adaptable and positive manner, with a focus on customer retention.

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  Cognizant

  May 2019 - Sept 2021

  Agent

  Analyze and sort diverse datasets, including sensitive content, into specific categories for easier comprehension, while meeting targets and deadlines.

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  Concentrix

  Sept 2021 - Aug 2022

  Senior Quality Analyst

  I provided high level support and feedback to agents, through quality reports, opportunity feedback sessions, and maintain databases to maintain the highest standard of work for the company. Work in collaboration with other workflows and departments leads to maintain consistency and quality across all sections of the project at a global level.