Dr. Lisa Webb

Experience

• 

  CONSULTING ASSOCIATES, LLC/ BODY & MIND CONSULTING

  Jan 1999 - now

  Principal - Clinical Psychologist with HSP Designation

  Boutique woman owned small business with core competencies in health service provision, practice management consultation, federal grant development, and quantitative research.Select Management & Leadership Achievements✔ Developed and executed business plans, expansion and management of P&L statements and allocation strategies. Management of strategic physician partner relationships.✔ Developed over $7M in federally funded qualitative & outcome research proposals; Two research studies successful in achieving perpetual State funding beyond initial grant life.✔ Developed and managed large scale quantitative, qualitative, and outcomes research proposals through the project life cycle; Develop outcome research designs and quantitative statistical approaches to analysis✔ Assessed and delivered of clinical evaluation and treatment services to a broad scope of clinical outpatient populations with concerns such as pain management, surgical candidacy and depressive, anxiety, personality, eating, post-traumatic stress, substance use, and neurological disorders.✔ Successful in 30% practice revenue increases via development and implementation of novel service lines and related changes in company marketing strategy and collateral development.✔ Developed and executed two Pro-Bono research endeavors surrounding community participation in developing countries (South Africa and Dominican Republic) concerning HIV/AIDS.✔ Five years’ service on Treatment Review Committee at Tennessee Prison for Women and Deberry Special Needs Facility; Consultant to State Mental Health forensic institutions in matters of involuntary medication hearing and conservatorship recommendations.✔ Provide budget, operations, and resource allocation strategy development and consultation to healthcare practice operations resulting in customer revenue increases and growth strategy development; Review and provide feedback on draft client business plans and quarterly updates. Show less

• 

  Sitel Corporation

  Jan 2001 - Dec 2003

  Relationship and Knowledge Manager

  Manager for an international integrated customer management solution corporation to Fortune 500 clients operating 52 facilities in 12 countries and employing over 16,500 employees world-wide. Formerly ClientLogic Corporation. Select Management & Leadership Achievements✔ Developed and implemented a comprehensive worldwide corporate client relationship management and corporate best-in-class culture change program designed in response to major restructure of account management and operations functions resulting in an approximate 30% increase in client satisfaction.✔ Designed and executed C-level client advisory board successful in educating executives through alternative education mediums. Board successful in increased market offering visibility, retention and strengthening of client partnerships and development of new business resulting in company revenue increases.✔ Managed corporate university, intranet, and website content; facilitated global, strategic development of each web property with emphasis on cultural equivalence across client host languages; Developed and implemented knowledge management initiatives resulting in improved information and knowledge transfer; provided corporate oversight to knowledge management and website utilization strategies.✔ Created and executed corporate employee and client satisfaction surveys; analyzed results and developed strategic plans to resolve company challenges revealed in feedback results.✔ Managed a Cultural Assessment and focus groups to determine the organizational training needs with focus on partnership and business development; redesigned program based upon outcomes assessment and corporate strategic plan alignment. Show less

• 

  Dual Diagnosis Management (DDM), LLC

  Jan 2003 - Dec 2004

  Director, Research and Development

  Director, developer, and implementer of federally funded research efforts totaling over $10M and impacting over 1,000 healthcare consumers and their families within Tennessee, Arkansas, Mississippi, Virginia, and Kentucky. Select Management & Leadership Achievements✔ Delivered principal investigative, grants management, and evaluation services for over 10M dollars in Federal grant funding with emphasis on science to service to clinical populations✔ Developed and executed division operating policies and procedures resulting in decreases in budgetary waste and increases in fiscal resource efficiency✔ Provided total quality management (TQM) consultation to partner organizations regarding process improvement, cost analysis, and program evaluation; Developed and facilitated research and evaluation training modules to external client audiences✔ Develop and validated quantitative assessment instruments for outcome research protocols✔ Participated in human capital development and management: recruitment, orientation, training, and position description development✔ Developed and launched company-wide internship program resulting in $30K human resource saving✔ Develop and facilitate implementation of research quality initiatives and compliance strategies for CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation✔ Provide service to and oversight of in-house Institutional Review Board (IRB) Show less

• 

  State of Tennessee

  Jan 2004 - Dec 2010

  Director, Research and Strategic Planning

  Director of Research and Strategic Planning responsible for quantitative research consultation efforts impacting over 3.3 million residents and 95 counties across the State of Tennessee.Select Management & Leadership Achievements✔ Audited and mapped departmental research operations processes to improve efficiencies, identify and eliminate budgetary waste, set departmental priorities with measurable goals and performance metrics✔ Redesigned human capital strategies including implementation of role and decision making responsibilities, performance metrics, communication processes and implemented change management strategies✔ Co-Lead the development of the organizational strategic plan impacting over 200 employees: Provided oversight and assistance to officers re: divisional mission, goals, and performance metric development to strategic alignment, organizational design and ROI/financial analysis of research operations group✔ Developed and executed branding campaign successful in a 200% increase in research service utilization without budget expenditure increase✔ Redesigned external research website and knowledge management strategies resulting in increased external utilization for strategic business development decisions and internal organizational information sharing✔ Development and execution of grant funding strategies for board governed public-private community and economic development (ED) partnerships✔ Development and redesign of select business development marketing materials resulting in increased state marketing and development visibility and 50% improvement in end user satisfaction✔ Developed organizational internship program resulting in >$150,000 savings in departmental HR expenditures✔ Developed partnerships successful in $15,000 grants management training without budgetary expenditure Show less

• 

  Vanderbilt University

  Jan 2012 - Apr 2016

  Program Manager

  Select Management & Leadership Achievements✔ Provide strategic planning, marketing, and program development for Vanderbilt Institute in Surgery and Engineering (VISE), an interdisciplinary, trans-institutional center whose mission is to create, develop, implement, clinically evaluate and commercialize surgeon-engineering development of methods, devices,algorithms, and systems to facilitate surgical intervention processes and positive healthcare outcomes.✔ Provide quarterly review and competitor analysis for VISE Program including ROI and commercialization potential; feedback regarding similarly designed programs and related ROI for program development.✔ Expansion of annual VISE conference marketing resulting in 50% increase in attendance and partnerships.✔ Provide linkages and facilitate projects across investigators at 60 CTSA research organizations thus providing a national coordinated approach to recruit, educate, train and promote the development of clinical investigators conducting research to improve human health✔ Advance CTSA Consortium strategic goals through facilitating core competency development, public/private partnerships & community engagement efforts via related project management efforts✔ Provide project management for Vanderbilt-Harvard collaboration surrounding development of a national research resource discovery network that will allow biomedical scientists to quickly find previously invisible but potentially valuable research resources (e.g., technologies, animal models, equipment, cell and tissue banks, training opportunities) Show less

• 

  Executive Relationship Advisor

  Jun 2018 - now

  Chief Relationship Officer

  The Executive Relationship Advisor (ERA) strategy has been crafted over 20 years of working with high performing executives and entrepreneurs with their spouses, partners and families. It provides a roadmap for thinking differently about successful relationships-- and tangible actions you can implement to maximize relationship investments and relationship capital.