Chris Martin

Experience

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  CB&I

  Sept 2012 - Jun 2013

  Piping Engineer

  My main task was to create a database conversion tool for the piping department.In this position, I have gained invaluable experience in database design and IT management. I have successfully contributed to the development of a database conversion tool and provided feedback to my team/supervisor on the work I was assigned. I have substantially improved my time management skills and office etiquette. This opportunity has enabled me to work in an international setting within a multinational company. I thus firmly believe that I can attain my highest potential in such framework of a positively challenging working environment Show less

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  Stranmillis University College

  Mar 2016 - Jul 2016

  Audio Visual Technician

  This role was a deskside hardware based and hands on role. I enjoyed the challenge that no two days were the same and I learnt to be highly adaptable. I was responsible for 4000+ users and 50+ pieces of hardware, including a fully functioning drama theatre with light and sound desk. I would help other members of the IT department with staff and student technical issues, along with infrastructure upgrades, such as VOIP and internal servers. I was responsible for the support and maintenance of University PCs, printers, projectors and interactive white boards. This would involve hardware upgrades, such as SSD hard drives and new projector bulbs, along with testing of new hardware. My other duties would in would include: Supporting events which would take place in the college. These events included: Law society exams, BBC radio programs, conferences run by Microsoft and events for school children organized by google. I would be responsible for liaising with the company’s representative, making sure they had a fully functioning presentation suite, with all hardware required.Technical aspects supported in this role are as following: ● Support and operation of Microsoft active directory ● Support and operation hardware upgrades ● Support and operation of VOIP and telephone ● Support and operation of printing and scanning ● Support and operation conference hardware● Support and operation of drama theatre ● Support and operation of Microsoft office packages ● Support and operation of Networks, both wired and wireless Show less

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  Citi

  Jul 2016 - Dec 2016

  Helpdesk Analyst

  This was a service desk support role, for one of the largest banks in the world, supporting over 10000 users. In this fast moving environment I learned how to time manage and prioritise each query . The company objective was that all issues should be resolved within 10 minutes. This meant I was able to answer a call, determine an issue, find a solution, implement it successfully and write at ticket with in the set time frame. This allowed for a large turnover of calls taken and resolved per day, along with extra time to help with other duties. These duties would include responding to emails and devising fixes. I also Implemented back end server processes, such as migrating mail boxes, mail box size increases, migrating user accounts between regions, and These tasks had to be prioritised in levels of urgency, along with taking support calls. Time management and technical knowledge was crucial in this role and I have achieved a high-level standard in applying both in my work. Technical aspects supported in this role are as following: ● Support and operation of Microsoft exchange server 2012● Support and operation of Microsoft active directory ● Support and operation of Microsoft office package● Support and operation of Microsoft excel formulas ● Support and operation of Remote access ● Trouble shooting hardware faults for Windows, Blackberry, Android and IOS devices● Support and operation of BEZ10 for Blackberry ● Support and operation of VOIP and telephone ● Support and operation of printing and scanning Show less

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  Allen & Overy

  Jan 2017 - Mar 2018

  Service Desk Analyst

  This role was a fast-paced service desk environment, as I was supporting a large multinational company with over 3000 users. This role was mainly telephone analysis and resolution of software problems handling, on average, 50 calls per day. Being a first line support role, each call was unique, and each person I came into contact with had their own personality and temperament. Against this background I gained the ability to interact with people on a personal level. I consider this was essential in order to understand the frustration which can occur when a technical problem arises that prevented the individual meeting his or her own targets. I developed a high level of empathy for the users whilst objectively gathering all essential information to achieve a successful resolution of the issue at hand. Technical aspects supported in this role are as following: ● Support and operation of Microsoft exchange server 2012-2016 ● Support and operation of Microsoft active directory 2012-2016● Support and operation of Windows7 and 10 ● Support and operation of Citrix virtual server● Support and operation of users via remote desktop access ● Support and operation of network trouble shooting, wired and wireless ● Support and operation of file backups and restores from servers● Trouble shooting hardware faults for Windows, Android and IOS devices● Support and operation of IOS device software, along with phone tracking and MobileIron● Support and operation of VOIP and telephone ● Support and operation of printing and scanning Show less

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  The Bar of Northern Ireland

  Feb 2019 - Jul 2019

  IT Support Engineer

  This role is a customer facing desk side support post, that covers a wide variety of technical issues. This is due to the BYOD nature of the role, which means that I can be presented with technical problems in devices that use every operating system, software version and which may have been manufactured some time ago. My ability to fully, and cheerfully, meet these demands demonstrates that I have the key skills to be successful in this position. This customer focused IT support requires rapid analysis of problems and the ability to come up with a complete solution. This requires an extensive knowledge of old and new devices. I believe that I think in a very flexible, out of the box, way when approaching and resolving issues. I need to be aware that there is no one size fits all. The barristers whom I support, work in a highly pressurized environment, and have varying levels of technical insight, For example, a user can come in with a device with limited knowledge of how it works or no real understanding of the problem. The most common complaint is simply that the device “has stopped working”. Consequently, it is essential to assess the issue quickly, explain the problem in a clear, concise way, set out what I propose to do, obtain the agreement of the device owner and. then resolve the in a professional manner. This is often against a background that the person concerned may be under pressure to provide paperwork to clients or to simply keep up with the normal stream of email.• Support and operation of Security of Staff Computers • Support and operation of internal and external servers• Support and operation of hosted services: Office 365, Azure, NFON, IP Telephony• Support and operation of Wireless and Wired Networks• Managing access, availability and integrity of Core Data Base• Support and operation of Phone System• Support and operation of Printing and Scanning System• Support and operation of Payment and POS systems Show less

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  Zenith Networks Ltd

  Sept 2019 - Jul 2021

  Network Engineer
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  Government Of Northern Ireland Agriculture & Rural Develo

  Jun 2021 - now

  Records Management Specialist
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  Precept IT

  May 2022 - Aug 2023

  Service Desk Manger -

  Service Desk Manger - Precept IT (May 2022 - Present) This role is managing of a mid sized service desk. My duties include but are not limited to: Helpdesk Operations (daily) Delegate appropriate tickets to helpdesk engineers, Manage the flow to/from SA team, Audit & ensure tickets are answered promptly within SLA., Audit & ensure high standards of responses from the Helpdesk, Complete the more complicated tickets on the Helpdesk, assist team members with their tickets where appropriate, ensure client notes are kept to the highest standards. Customer Services - InteractionsHandling customer complaints - triage and escalate –plan resolution steps Identify trends for proactive steps by Precept to ensure customer successField Engineers Managing Field Engineers' schedules, Prep meetings for field visits with equipment, Managing customer expectations/communications Deliveries/new installations to the workshop Deliveries & collections, Quality assurance – New PC builds – rebuilds, Tracking customer equipment that has dropped into the Workshop/office. Team Management Annual Leave, Performance reviews Mentoring & training 1 to 1’s Complete training needs analysis across team, Motivation of Team Innovation and Improvement Highlight flaws and weaknesses within the processProject Work Managing helpdesk resources with Technical Services Manager. eg SharePoint migration – new deployments Management Take Part in Monthly Management Meetings – prepare reports Show less

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  Northern Ireland Housing Executive

  Sept 2023 - now

  Records Specialist
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  Northern Ireland Public Services Ombudsman

  May 2024 - now

  Records Manager

  Duties for current role: To review NIPSO’s shared internal network and make recommendations for improvements including deletion of records and network drives.To review and update NIPSO’s Information Asset Register.To work with the DPO to update NIPSO’s Register of Processing Activities.To work with the DPO to make arrangements for NIPSO’s Retention and Disposal Schedule approval by PRONI and laying before the Northern Ireland Assembly.To liaise with business units on a central register of all physical files held on-site.To review NIPSO’s records management procedures and ensure staff are aware of their obligations in this area.To liaise with business units to create practical procedures for the creation, retention and destruction of records across the Office.to provide advice and direction to NIPSO’s SMT and Information Governance Group, including the Senior Information Risk Owner and Information Asset Owners. Show less