Drew Vaughn

Experience

• 

  Ameriflight, LLC

  Jan 2004 - Dec 2006

  Aircraft Mechanic

  Performed line maintenance, routine and detailed inspections under an approved FAA inspection program, and troubleshooting of Piper PA32R-300, Piper PA31-350, Beechcraft King Air C99, Beechcraft 1900, Fairchild Metroliner SA-227, and Learjet 35 Aircraft. Maintenance responsibilities also includes Pratt & Whitney TFE-731, Garrett TPE-331, and Lycoming TI1-540 powerplants.Responsible for inventory management, data entry, and shipping /receiving of aircraft parts. Familiar with the Federal Rules & Regulations of Hazmat shipping. Company’s designated receiving inspector. Show less

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  Corporate Jet Support

  Jan 2007 - Nov 2008

  Lead Mechanic

  Lead a team of Aircraft Maintenance Technicians to perform line maintenance, routine and detailed inspections under an approved FAA inspection program, and troubleshooting of Learjet models 35/55/60, Canadair Challenger 601, Hawker 800XP, and Gulfstream IV airframes. Maintenance responsibilities also includes Pratt & Whitney PW305, General Electric CF-34, Garrett TFE-731, and Rolls Royce Spey powerplants.Avionics experience includes scheduled maintenance checks & troubleshooting on various Honeywell, Rockwell Collins, and Universal avionics systems. Proficient with online maintenance programs such as CAMP Systems and CMP.net. Show less

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  Panasonic Avionics Corporation

  Apr 2009 - now

  Single point of contact overseeing all technical and business operations supporting the company’s largest global IFC account. Lead a cross-functional team driving operational improvement & efficient communication in order to improve customer satisfaction. Strengthened and maintained positive customer relationships for working level , upper management, and C-level executive teams. Developed customer satisfaction management processes, product strategy, and collaborative innovation efforts resulting in over $400M in new business awards. Oversaw 24/7 operations for on time delivery of IFEC hardware & software and maintenance/repair/engineering efforts. Show less Lead a team of 6 Senior Field Engineers and held the primary technical focal role responsible for monitoring and improving IFE system performance and reliability for Panasonic's largest IFE customer. Completed detailed statistical analysis of product performance and presented findings to internal/external leadership. Performed advanced troubleshooting of Panasonic 2000e, 3ki, eFX, and eX2 IFE systems using the Linux operating system. Collaborated closely with numerous internal groups to provide engineering data, achieve timely resolution of in-service issues, develop processes, and increase customer success through improved passenger experience. Show less Senior Field Engineer holding the primary technical focal role responsible for monitoring and improving IFE system performance and reliability for airline customers. Completed detailed statistical analysis of product performance and presented findings to internal/external leadership. Performed advanced troubleshooting of Panasonic 2000e, 3ki, eFX, and eX2 IFE systems using the Linux operating system. Collaborated closely with numerous internal groups to provide engineering data, achieve timely resolution of in-service issues, develop processes, and increase customer success through improved passenger experience. Show less Field Engineer holding the primary technical focal role responsible for monitoring and improving IFE system performance and reliability for airline customers. Completed detailed statistical analysis of product performance and presented findings to internal/external leadership. Performed advanced troubleshooting of Panasonic eFX and eX2 IFE systems using the Linux operating system. Collaborated closely with numerous internal groups to provide engineering data, achieve timely resolution of in-service issues, develop processes, and increase customer success through improved passenger experience. Show less

  • Sales Director, Panasonic Technical Services

    Feb 2019 - now

  • Senior Account Manager

    Jul 2017 - Feb 2019

  • Account Manager II

    Aug 2014 - Jul 2017

  • Supervisor, Field Engineering

    May 2012 - Aug 2014

  • Field Engineer III

    Jun 2011 - May 2012

  • Field Engineer II

    May 2010 - May 2011

  • Maintenance Service Representative

    Apr 2009 - May 2010