Latoya Levy, MBA, BBA (Hons)

Experience

• 

  JN Money Services Limited

  Jul 2004 - Mar 2007

  Promotional Representative
• 

  Bits & Bytes Technology Limited

  Mar 2007 - Dec 2008

  Administrative Officer

  Coordinated staff engagements, ensured occupational safety, and assisted with HR-related matters.

• 

  G.W. Christie (Engineers) Limited

  Feb 2009 - Aug 2012

  Executive Administrative Assistant

  Managed appointments, scheduling meetings, and prepared reports.

• 

  Signs Jamaica Limited

  Jul 2010 - Jul 2012

  Production Coordinator

  Coordinated production information, supervised production assistants, and maintained budgets.

• 

  Digicel Group

  Dec 2012 - now

  - -Spearheaded collection and retention operations, ensuring regulatory compliance and minimizing risk exposure.- Implemented interactive workshops, coaching sessions, and multimedia resources to boost employee engagement and performance.- Streamlined collection processes, resulting in significant cost savings and revenue growth.,- Led a team of collection and retention specialists, achieving performance targets and increasing productivity and morale. - Recruited, developed, and mentored staff, initiating personnel actions and resolving work-related issues.- Maintained a churn rate of 1.5% over four years.- Created tracking mechanisms and reports to support decision-making.-- Analyzed operational information for ROI impact and recommended adjustments. - Led a team of 13 employees, overseeing social media strategies and customer engagement.-- Evaluated interactions to assess performance and customer satisfaction.- - Collected customer feedback and implemented process changes.Accomplishments: ✅Awarded Top Performing Support Team Leader for 2 consecutive 6-month periods. ✅Improved agent productivity by 5%. Provided exceptional customer service, resolving queries and concerns.

  • Collections & Retentions Manager

    Oct 2023 - now

  • Collections & Retentions Team Manager

    Aug 2018 - Oct 2023

  • Social Media & Inbound Care Team Manager

    Jan 2016 - Aug 2018

  • Customer Service Representative

    Dec 2012 - Dec 2015
• 

  Accessories By Toya

  Nov 2017 - now

  Chief Executive Officer

  Shop trendy accessories online at Accessories By Toya. We have a wide range of accessories for everyone. Get fashion accessory like bracelets, bags, jewelry, makeup tools, sunglasses and more.IG: @accessories_by_toyaFacebook: @accessoriesbytoyaEmail: accessoriesbytoya@gmail.com

• 

  Toya Chin Designs

  Jul 2018 - now

  Content Creator & Brand Strategist