Katelyn Grimaldi, SHRM-CP, MBA, MSBA

Experience

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  JD's Smoking Grill & Bar

  May 2012 - Dec 2019

  Head Of Training

  • Addressed customer inquiries and resolved complaints.• Opened a new store location and assisted in recruiting and training new staff.• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.• Up-sold additional menu items, beverages, and desserts to increase restaurant profits.

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  Caesars Entertainment Corporation

  Jun 2017 - Aug 2017

  Training And Development Intern

  • Managed the complete redesign and launch of Exploring Supervisory Opportunities program designed to provide employees with an accurate description of a supervisory role through guided meetings and shadowing activities.• This program provides managers with the tools to accurately assess areas of strength and opportunities of high-potential hourly employees interested in a supervisory role.• Reinvented a six-month program called Upward Mobility designed to aid employees’ advance in their positions at Caesars Entertainment. Upward Mobility fostered mission, vision, values, and leadership, career and employee development, integrity and ethics, strategic thinking and decision making, and customer service.• Designed and created in-house marketing campaigns for programs consisting of print and media collateral pieces.• Created Standard Operating Procedures and Instructor Guides for ESO and Upward Mobility. Show less

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  Saint Bonaventure University

  Sept 2017 - May 2018

  French Tutor

  • Examined students’ ability to understand oral and written French.• Carefully analyzed test results and information gathered during examinations to properly create study guides and prepare students for class.• Instructed tutees with tips and tricks to better understand the French language.

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  JD’s Smoking Grill & Bar

  Jun 2018 - Dec 2019

  Front Of House Manager

  • Responsible for writing employee schedules and managing payroll.• Maintained a NYS Health Department compliant work station for the front of house activities.• Created social media ad campaigns via Facebook & Twitter.• Invited and enrolled guests into reward system.• Responsible for inventory tracking and ordering alcohol from vendors.

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  JCPenney

  Dec 2019 - Aug 2022

  Human Resource Supervisor

  • Responsible for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies• Act as a role model for the Manager on Duty program while directing customer service activities throughout the store• Actively listen to customer issues to resolve problems• Maximize sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs• Trains, mentors, and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited• Regularly observe and ensure associates consistently follow and implement checkout experience processes• Monitor associate efficiency by utilizing point-of-sale productivity metrics• Proactively shifts resources to checkouts based on observed fluctuations in in-store traffic• Create and monitor the store's open requisitions and interview qualified applicants. • Schedule and coordinate new hire orientations and training and administer ongoing associate training• Review schedules and make productive edits to further optimize resources• Conduct and review payroll and ensure accurate time punches and timely submission• Propose and initiate actions on new ideas that improve product, stores, or practices• Develop positive and inclusive relationships across the organization• Responsible for balancing the cash room and preparing tills for registers Show less

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  Health Force

  Dec 2021 - Nov 2022

  Human Resources Recruiter

  • Source and recruit candidates by connecting and establishing relationships with community organizations and schools.• Monitor and apply recruiting best practices.• Screen candidate resumes and job applications.• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates• Prepare recruitment materials and post jobs at local colleges and other community organizations.• Assess applicants' relevant knowledge, skills, experience and aptitudes.• Facilitate orientation and onboarding of new hires.• Provide analytical and well-documented recruiting reports to the rest of the team.• Promote company culture and help establish the company as an employer of choice in the local market.• Facilitate job recruitment fairs, webinars, and presentations• Support the quick and efficient onboarding of employees• Monitor and ensure compliance of personnel records, ensuring they are always survey-ready.• Administer offboarding paperwork and manage unemployment claims• Create and deliver corrective actions• Coordinate and distribute marketing materials• Assisted in opening a new branch location by planning and hiring appropriate staff levels Show less

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  Harmac Medical Products

  Nov 2022 - now

  Human Resource Generalist