Nihareeka Rode

Experience

• 

  McDonald's India

  May 2010 - Jun 2010

  Summer Intern

  Handling the Grill, Fryer, Beverage, Icecream & burger assembly stations. Order taking & serving within record time. Supervising the shifts during off peak hours.

• 

  Busy Bee Co. Pvt. Ltd

  Dec 2010 - Jan 2011

  Intern (Operations)

  Calling perspective clients for B2B exhibitions. Supporting in the client & guest management during the exhibitions/events. Collecting data and contacts for gathering new clients.

• 

  Busy Bee Co. Pvt. Ltd

  May 2011 - Jun 2011

  Intern (operations)

  Calling perspective clients for B2B exhibitions. Supporting in the client & guest management during the exhibitions/events. Collecting data and contacts for gathering new clients.

• 

  The Park Hotels

  Jan 2012 - Jan 2013

  Management Trainee

  Managing the Front Desk Operations Including guest services, Guest check-ins, Audits for 280 rooms.Acting as the Duty manager to co-ordinate with the Rooms, Food & Beverage & Finance departments to ensure seamless and memorable guest experience. Improve guest ratings through innovative delight moments.

• 

  Regus

  May 2013 - May 2017

  Driving customer satisfaction,retention & sales for the location.Ensuring operational excellence and efficient vendor managementSupervising Debt Control & profitability.Training & mentoring new joiners in the city. Managing the Front desk and attending to all the customer queries for the largest location by seats. Driving sales through visitor interactions. Ensuring accurate billing of services and collecting dues. Driving centre operations & basic IT trouble shooting.

  • Community Manager

    Feb 2015 - May 2017

  • Customer Service Representative

    May 2013 - Jan 2015
• 

  WeWork India

  Jun 2017 - Nov 2017

  Community Lead

  Building Communities. Curating & delivering high quality events to boost member experience & future sales. Business Development through networking,referrals & events. Enhancing member experience through personalized service & hospitality. Supervising the upkeep of the location.

• 

  COWRKS

  Jan 2018 - now

  Managing a portfolio of about 5000 seats with a potential annual revenue of INR 65 CR across all the locations in Mumbai including Startups, Enterprise and Fortune 500 clientsDriving Customer experience & relations, Operations, Auxiliary Revenue Generation, Revenue Maximisation, Business Profitability, Events and Vendor Management for Mumbai.Training & Mentoring the experience team Pan-India through one on one & group sessions. Planning & Leading Customer Experience, Non Desk Revenue, Operations, NPS Ratings & Event Planning for the largest location in Mumbai for some of the biggest enterprises in Telecommunication, Retail & manufacturing and some of the hottest startups in India

  • General Manager

    Jan 2024 - now

  • City Lead- Experience

    Feb 2020 - now

  • Deputy General Manager- Experience

    Jan 2022 - Apr 2024

  • Senior Manager, Experience

    Mar 2021 - Jan 2022

  • Community Manager

    Jan 2018 - Feb 2020