Michael Lopez

Experience

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  Aune Household

  Jan 2022 - Jul 2022

  Personal Care Attendant

  Provided comprehensive personal care support for a family with two autistic brothers,including one with low functioning abilities.Conducted all hygienic care tasks for the low-functioning brother, ensuring his comfortand well-being.Assisted the other brother in developing social skills and anger management throughstructured activities and behavior management strategies.Created a safe and inclusive environment, fostering cognitive and social development forboth brothers.Providing companionship and emotional support to clients to enhance their overall wellbeing and quality of life Show less

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  DreamDiscountCo

  Jan 2023 - now

  Owner

  Managed end-to-end recruitment process, including posting job descriptions on platforms such as Indeed, Monster, ZipRecruiter, Glassdoor, and others.Reviewed resumes and conducted initial screenings to identify candidates with the necessary talent for success as travel agents.Led interview process to assess candidate suitability and determine successful candidates.Conducted all aspects of onboarding, including training programs and orientationsessions for new hires.Implemented employee engagement initiatives, including performance incentives,recognition programs, and career growth opportunities, leading to higher job satisfactionand loyaltyManaged HR functions and handled conflict resolution, providing support for travel agentsto maintain a harmonious working environment.Maintained compliance with labor laws, safety regulations, and industry standards,mitigating potential legal issues.Develop and implement strategies to attract new customers to the company's travelservicesIdentify and implement new strategies and partnerships to expand the agency's marketreach and attract a wider customer base. Show less

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  Instant Teams

  Sept 2023 - Mar 2024

  Customer Service Representative

  Key contributor to recruiting new Medicare-eligible recipients, utilizing strategic communication to facilitate understanding and enrollment in Medicare plans.Ensured high customer satisfaction by assisting existing customers in comprehending their benefits, maintaining rigorous standards in call quality and service delivery.Maintained high productivity in a fully remote environment, demonstrating adaptability and commitment to quality standards.Develop and maintain strong relationships with customers, addressing and resolving theirinquiries and concerns promptly and efficiently.Provide exceptional customer service by addressing inquiries and resolving issues in atimely and efficient mannerCollaborate with cross-functional teams to identify and implement process improvementsthat enhance the customer experienceMaintain a comprehensive knowledge of company products, services, and policies toprovide accurate and helpful information to customers. Show less

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  PosiGen

  Jul 2024 - now

  Residential Energy Specialist.