Talk to sales Try for Free
Athanasia Katsiapi

Athanasia Katsiapi

Customer Service | Business Agent

Followers of Athanasia Katsiapi2000 followers
location of Athanasia KatsiapiGreece

Connect with Athanasia Katsiapi to Send Message

Connect

Connect with Athanasia Katsiapi to Send Message

Connect

  • Timeline

  • About me

    Branch Manager @ Eurobank | Project Management Instructor @ Skillbox.gr | MSc in Human Resources Management @ Uom | MSc in Auditing @ Uom |Business Development, Customer Experience

  • Education

    • University of Macedonia

      -
      Master's degree Human Resource Management

      ► Thesis : Talent Management

    • University of Macedonia

      -
      Master's degree Strategic Managerial Accounting and Financial Management

      ► Thesis: Non-performing loans

    • University of Macedonia

      -
      Specialization Degree Project Management

    • University of Macedonia

      -
      Master's degree Applied Accounting and Auditing

      ► Thesis: Money laundering

    • Aristotle University of Thessaloniki (AUTH)

      -
      Bachelor's degree Economics

      ► Major in Business Administration

  • Experience

    • Hellenic Telecommunications Organisation

      Apr 2004 - Dec 2004
      Customer Service | Business Agent

    • Office One Superstores

      Dec 2004 - May 2005
      Marketing & Customer Relationship Manager

    • Secondary Education

      Jan 2005 - Jul 2007
      Professor of Economics

    • Tzimas S.A.

      Jan 2005 - Jul 2007
      Human Resources Supervisor

      ► Coordinated HR processes (interviews, recruitment, job ads)► Developed payroll programs and conducted payment procedure for 5 employees ► Developed Incentive scheme

    • Eurobank

      Aug 2007 - now

      ► Develop and implement sales strategies to drive revenue growth and achieve sales targets for various banking products and services.► Supervise, motivate, coach, and develop branch staff to ensure their engagement and upskilling.► Lay the customer at the forefront to guarantee an exceptional customer experience► Manage daily branch operations ensuring compliance with all banking regulations, policies, and procedures to mitigate operational risks.► Foster a positive work environment that encourages teamwork and collaboratio Show less ► Coordinate 40 branches, 8 regional managers, and 420 colleagues in an ongoing educational process► Manage Human Resources and support HR operations and procedures (meetings, trainings)► Organize and coordinate events and trainings ► Develop and support on-boarding programs► Support recruitment and selection processes (evaluation, ratings, suggestions)► Project sector performing and monitoring (HR – Sales management) ► Collaborate with various partners and executives of the store network for objective achievement► Manage Customer Service Index of Network branches, Bionic Indicator, New Repayment, KPI Per Rm (PowerΒi, trainings, improvement suggestions)► Participate in company’s projects (Portfolio securitization, New CRM, New Portal)► Monitor and analyze reports regarding the results progress of Branches Sector► Support the process of implementing the business plan, by providing knowledge to the Network Show less ► Coordinated 80 Northern Greece branches (Non-performing loans)► Participated in the overall goal of the bank to reduce red loans from 55 % to 7,5 %► Coordinated, monitored, and guided a team of 150 employees► Managed sales and implemented network goals (annual, monthly, emergency actions)► Conducted trainings (Teams, in class, on the job training)► Promoted a bank strategy and coordinated actions for its successful implementation► Managed and negotiated with clients (key account management) Show less

      • Retail Branch Manager

        Dec 2022 - now

      • Branch Network Analyst | Retail Specialist - Sector Manager Assistant

        Apr 2020 - Dec 2022

      • Business Develoment Coordinator | Non Performing Loans

        May 2014 - Apr 2020

      • Business Banking Relationship Manager

        Aug 2007 - May 2014

    • Skillbox.gr

      Sept 2024 - now
      Project Management Instructor

      Seminar Instructor | Project Management @ Skillbox.gr

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Athanasia Katsiapi
      1st Place Award Customer Service Awards 2021 2021 Branch Department

  • Volunteer Experience

    • Mentor

      Issued by Women On Top on Jan 2021
      Women On TopAssociated with Athanasia Katsiapi

    • Cooperating Member

      Issued by THE GREEK PEOPLE MANAGEMENT ASSOCIATION (GPMA) on May 2022
      THE GREEK PEOPLE MANAGEMENT ASSOCIATION (GPMA)Associated with Athanasia Katsiapi

    • Mentor

      Issued by Job-Pairs on Jun 2022
      Job-PairsAssociated with Athanasia Katsiapi