Erin Melia

Experience

• 

  Press Up Entertainment Group

  Jul 2015 - Jun 2021

  Guest Relations & Bookings Manager

  • Supported General Managers & Operations in the openings of over 20restaurants and hotels.• Supported the director and became his project manager and personal assistantfocusing largely on diary management, organizing all of his appointments,flights, boardroom set ups etc• Set up Central Reservations Department managing a team of 6 people• Excelled in learning hospitality systems - Open Table & Opera• Assisted with special assignments and projects as needed.• Worked with a diverse range of individuals at all levels of the organisation• Managed multiple inboxes and inbound calls for over 16 restaurants• Managed multiple requests - exercising judgement & adapting to specificrequirements Show less

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  Byrne Hotel Group

  Sept 2021 - Apr 2022

  Group Reservations Manager

  • Organized the logistics and set up of a centralized reservations department forthree hotels• Dealing with a large volume of customers daily via telephone and email toprovide exceptional customer service and generate revenue• Liaise with tour groups and large corporate bookings for room reservationsand anything else that was required

• 

  Connacht Hospitality Group

  Jun 2022 - Mar 2023

  Room Division Manager

  • Overlooking the running of a 20 bedroom boutique hotel in the centre ofGalway city• Managing a team of 8 staff with a large focus on bedrooms and reception• Inspection of rooms to ensure they were satisfactory for paying guests• Running reception and dealing with guests on a daily basis and ensuring theyget exceptional customer service• Cash handling• Responding to reviews• Monitoring hours of staff and ensuring we don't go over budget and makeprofit

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  Cairn Homes plc

  Mar 2023 - now

  Business & Project Support