Barbara Sulik

Experience

• 

  Southwest General Health Center

  Jul 2003 - Nov 2014

  Swim Instructor

  Plan and lead private swim lessons for children and adults, monitor the safety of class participants, instruct lessons for children with disabilities

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  Standard Parking

  Oct 2006 - May 2009

  Office Manager and Manager of Administration:Based at Cleveland Clinic

  Create management development program and lead weekly sessions for 12 managers, develop training and incentives for employee retention, role model of the highest customer care standards for 200 team members, supervise support staff, provide executive level summaries to Chief Security Officer, solve customer complaints and lead service recovery efforts

• 

  AMPCO

  May 2009 - Jan 2010

  Senior Manager Of Service and Culture: Based at Cleveland Clinic

  Develop and instruct training programs for managers and frontline employees, responsible for all selection and on-boarding for all new hires, reduce payroll expenses by 10%, directly supervise 12 employees, indirectly supervise 220 employees, counsel and develop performance improvement plans, measure and develop programs for employee and customer satisfaction, provide executive level summaries to Cleveland Clinic Chief Security Officer

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  Ohio Catholic Federal Credit Union

  Mar 2010 - Feb 2011

  Member Education Coordinator

  Develop and instruct trainings for 65 team members, create and teach lessons for grade school through adult populations, create marketing materials including brochures, posters, web ads, co-author of newsletter distributed to 18,000 members, facilitate Member Appreciation events, develop student program which increased deposits by 300%, write grants, protect the integrity of confidential information, gain reputation as a team contributor by winning Positive Attitude award

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  Proforma

  Jun 2011 - Mar 2015

  Manager, Technology Training & Implementation

  Develop and implement training on proprietary software, coach team members on adult learning methodology, produce and update training manual, lead training on-site, web based, and off-site, evaluate training sessions and user retention, provide detailed analysis and reporting to Senior Leadership Team, trained over five hundred people

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  Vendors Exchange International, Inc.

  Mar 2015 - Jan 2016

  Training Manager

  Develop and implement onboarding and training materials for a diverse audience, produce training materials including manuals, videos, and live training via webinar or in person.

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  University Hospitals

  Jan 2016 - now

  Responsible for Epic training department, including managing development and delivery of all Epic training curriculum, environments and classes for all Epic implementations using a combination of FTE's and contractors. Oversees coordinating implementation training schedules and access and build of training facilities during implementations. Identifies, manages and schedules any ongoing enhancement, workflow change, and remedial training needed across all application users. Responsible for incorporating 3rd party vendors and interim workflows into training planning as well as addressing risk mitigation related to change management. Show less Lead 30+ Epic Principal Trainer employees and contractors through a 3 year system wide initiative in the implementation and support of Epic Systems. Provide effective communication and direction in the deployment of a full suite of Epic applications. Provide support for the roll-out of Epic workflow-based training content to end users. Responsible for the development and evaluation of training materials including the build of training environments and scenarios. Work with business owners in defining, planning, implementing and evaluating the training program to ensure smooth change management. Assists UH leadership in aligning the vision with the intent and delivery of training in preparation for go live and beyond. Show less Develop project plans and provide leadership in change management, curriculum development, business process improvement and end user adoption support for a variety of business and clinical applications. Take initiative to master the ambulatory clinical systems and protocols to independently answer questions and triage issues, produce presentations and coach sponsors from all levels of the organization to support changes needed to ensure success.Collaborate with hospital leadership to jointly resolve advanced technical issues that arise. Show less Lead the development and mentoring of team members on essential change management skills, train on all new technology, independently address end-user adoption issues and proactively resolve, lead the development and delivery of training curriculum to support objectives, act as a change agent within the organization and motivate end-user adoption.Take initiative to master the scheduling and protocols systems, independently answer questions and triage issues, produce presentations and coach sponsors from all levels of the organization to support changes needed to ensure success.Lead event planning as it pertains to change awareness initiatives, create and facilitate communication strategies to key communities which include executive leadership, identify pockets of resistance and develops action plans for mitigation. Show less

  • Training Manager

    May 2022 - now

  • Team Lead, Epic Principal Trainers

    Jul 2021 - May 2022

  • Team Lead, Ambulatory Applications Training

    May 2019 - Aug 2021

  • Senior Change Management Specialist

    Jan 2016 - May 2019