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Garima Sharma

Garima Sharma

Customer Network Support Engineer

Followers of Garima Sharma243 followers
location of Garima SharmaGreater Delhi Area

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  • Timeline

  • About me

    Senior Engineer - Customer Support at Ericsson India Pvt Ltd.

  • Education

    • Sikkim Manipal University

      2014 - 2016
      MBA IT

    • Amity University Delhi

      2007 - 2011
      Bachelor of Technology (B.Tech.) Electronics and Telecommunication A

  • Experience

    • Ericsson

      Aug 2011 - now
      Customer Network Support Engineer

      Highlights Key projects activities -Troubleshooting issues being faced by the customer in OSS domain.Taking handover from Integration team post upgrade to supportTroubleshooting platform related issues.Coordinating with Hardware vendor for hardware related issues.Resolving customer’s day to day query

  • Licenses & Certifications

    • E-TOM certified Business Development Manager

    • Red hat certified system administrator

      RedHat Training & Coaching