Parneet Singh

Experience

• 

  Wipro Limited

  Jul 2019 - Oct 2019

  Analyst Internship
• 

  Concentrix

  Nov 2019 - May 2024

  Process - Microsoft Process - Microsoft Process - Microsoft EPS Process - Microsoft EPS Process - Microsoft EPS

  • Technical Lead

    Jun 2023 - May 2024

  • Sr. Escalation Engineer

    Mar 2023 - May 2023

  • Escalation Engineer

    Jul 2022 - Mar 2023

  • Subject Matter Expert

    Jul 2021 - Jul 2022

  • Sr. Technical Advisor

    Nov 2019 - Jul 2021
• 

  Kaseya

  May 2024 - Oct 2024

  Technical Lead - NOC Servcies

  As a Technical Lead at Kaseya, I oversee the Network Operations Center (NOC) Services, ensuring seamless monitoring, management, and support for our clients. Our NOC team empowers businesses to scale efficiently without expanding our client's payroll. Here’s how I contribute:1. Workstation Monitoring and Management:o I lead the configuration of best practice monitor sets for workstations, streamlining consistent management.2. Security (AV/AM) Management and Monitoring:o I maintain the foundation of our clients’ layered security strategies.o My responsibilities include scheduling and deploying security scans, addressing failures promptly, and reporting on security compliance scores.3. Patch Management and Monitoring:o I eliminate software vulnerabilities by outsourcing patch scheduling and deployment.o Monitoring for failures and reporting on patch compliance scores are part of my role.4. Server Monitoring and Management:o Leveraging best practice monitor sets, I ensure high server uptime.o Rule-based notifications and timely remediation keep our clients’ servers running smoothly.5. Team Managemento Conducting timely audits of L1/L2 engineers.o Organize technical triages for L1/L2 engineers for their knowledge enhancement. Show less