Robson Chagas

Experience

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  Rolim de Freitas & Cia Ltda

  Aug 2011 - Dec 2013

  IT Technician

  While working in this company, which is a large supermarket, I had the opportunity to enhance my knowledge and skills as I was exposed to plenty of technologies such as MS Windows, MS office and Linux and I also learnt about ERP systems and hardware.In this hole was included:-Installation, maintenance and support of IT equipment including laptops, telecoms equipment, printers, scanners, and workstations;-Provide assistance and training to end users;-Create and maintain operational documentation;-Management of users access and permissions;-Create back-ups daily and restoring them if necessary;-Ensure safety through maintaining software up to date and following safety policies;I also worked in a project of restructuration of networking, which aimed the improvement of velocity and reliability by substituting cables, routers and interfaces. In this project I also had a valuable experience. Show less

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  BRQ

  Dec 2013 - Aug 2014

  Support Analyst

  CPC Project - Claro S/AWorking with our client - Claro/Embratel - delivering application level support using aplications such as CRM, CM Mobile and Mantis. Also consulting databases Oracle and error logs on Unix. In this role was included: -Providing first and second level support, ensuring effective management of incidents;-Providing resolution for Incidents and Service Requests received by emails and calls;-Ensuring high quality service, according to SLAs, procedures and policies. Show less

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  Global Hitss

  Sept 2014 - Dec 2014

  Support Analyst

  CPC Project - Claro S/AWorking with our client - Claro/Embratel - delivering application level support using aplications such as CRM, CM Mobile and Mantis. Also consulting databases Oracle and error logs on Unix. In this role was included: -Providing first and second level support, ensuring effective management of incidents;-Providing resolution for Incidents and Service Requests received by emails and calls;-Ensuring high quality service, according to SLAs, procedures and policies. Show less

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  Ellis Post Tension

  Mar 2019 - now

  Stressor