Djatnika -

Experience

• 

  PT Prosys Bangun Persada

  Oct 2009 - Jan 2011

  Technical Consultant
• 

  CIMB Niaga

  Feb 2011 - Apr 2013

  BMC Remedy IT Service Management Analyst

  Responsible to maintain all modules of Remedy IT Service Management. Technical Consultant for internal Remedy usability and enhancement. Responsible to optimize the function of BMC Remedy Action Request System. Support implementation of all Remedy projects. Manage, analyze and distribute support group in the best way to provide most effective and efficient support and services between end-user and Subject Matter Expert (SME). Analyze root cause problem, find the right problem solution and monitor change result based on solution to ensure no more incident of that problem occured related to software and hardware of banking infrastructures. Analyze problem management workflow based on incoming problem, workaround method and problem handling experience; and provide statistical and technical approach to determine and improve service and support performance. Lead consolidation meeting and discussion between support team and SME team to clarify every aspect of problem handled and determine the best solution and the required change process need to be taken or escalates to higher management with complete alternative solution and risk analysis. Show less

• 

  Aero Systems Indonesia

  Apr 2013 - Jun 2013

  System Analyst

  Analyze and design the best system for specific IT solution needs. Lead technical meeting with programmers to define the most suitable alternative solutions based on client's specific environment and resource availability. Create a complete set software document that must be easily to understand to be implemented by any programmers and meet with software design standard to be robust and reliable to user requirements.

• 

  PT. Mitra Integrasi Informatika

  Jun 2013 - now

  Senior Technical Consultant

  Lead technical design and implementation for clients. Meeting with clients to determine requirements. Working with clients to determine scope of a project. Planning timescales and the resources needed. Clarifying a client's system specifications, understanding their work practices and the nature of their business to deliver the most effective and efficient business process. Travelling to customer sites. Defining software, hardware and network requirements. Analyzing IT requirements within companies and giving indepent and objective advice on the use of IT. Developing agreed solutions and implementing new systems. Presenting solutions in written or oral reports. Designing, testing, installing and monitoring new systems. Preparing documentation and presenting progress report to customers. Organizing training for users and other consultants. Show less

• 

  Inok Systems Pte Ltd

  Jul 2019 - Aug 2019

  System Engineer