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Lucille Walker

Lucille Walker

Database Analyst E911/DBAC

Followers of Lucille Walker468 followers
location of Lucille WalkerWesley Chapel, Florida, United States

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  • Timeline

  • About me

    Lead Service Delivery Voice Engineer at Lumen Technologies

  • Education

    • University of South Florida

      1983 - 1985
      Management Information Systems, General

    • Boonton High School

      1972 - 1976

    • St. Petersburg College

      1980 - 1983
      Associate of Arts (AA) Computer Engineering

      Phi Theta Kappa, President

  • Experience

    • GTE

      Nov 1986 - Aug 1992
      Database Analyst E911/DBAC

      Responsible for implementing E911 for Hillsborough and Pasco Counties in Florida. Also assigned to 15+ counties in the State of Virginia to manage and maintain database for E911/ALI.

    • Applied Benefits Research

      Jan 1992 - Jan 1994
      Quality Assurance Analyst

    • Romac International

      Jan 1994 - Dec 1997
      Operations Manager

      Responsible for Help Desk personnel and management of data center. Also responsible for telecom and network for company which had over 30 sites. Project managed new installations and upgrades.

    • Lumen Technologies

      Jan 1998 - now
      Lead Engineer

      Design and implement large CPE PBX networks, including dial plans, applications, emergency routing, and business contingency solutions. Working knowledge of Avaya CM, Contact Center Elite, Avaya Aura Messaging, Cisco Call Manager, Kurmi; Certified on ShoreTel, ShoreTel ECC and ShoreTel Mobility, legacy Nortel CS1000 product line including CS1000, Contact Center and Call Pilot.

  • Licenses & Certifications

    • ACIS Communication Manager

      Avaya
      Apr 2019

    • Implementation Specialist - Avaya IP Office

      Avaya
      Sept 2013

    • ShoreTel Enhanced Contact Center

      ShoreTel
      Mar 2014

    • ACIS - Avaya Certified Implementation Specialist - AACC

      Avaya
      Jun 2012

    • ShoreTel Certified Support Engineer

      ShoreTel
      Apr 2014

    • Implementing the ShoreTel VoIP System

      ShoreTel
      Aug 2013

    • Nortel Certified Support Specialist; Contact Center, Call Pilot, CS1000

      Nortel Networks

    • Dare to Lead Trained

      Dare to Lead™ Trained
      Mar 2024

    • Avaya Contact Center Elite ACSS

      Avaya
      May 2019

    • ACIS CMS

      Avaya
      Apr 2018