Tessa Welsh

Administrative Assistant

794 followers

Bend, Oregon, United States

Connect with Tessa Welsh to Send Message

Connect

Connect with Tessa Welsh to Send Message

Connect

Timeline
About me
Director, Research Services *Data Done Different*
Education
- University of Utah
  2012 - 2015
  Bachelor of Science (B.S.) Operations Management
  Activities and Societies: Dean's List, Business Leaders Inc. Professional Development Chair, Business Scholars
Experience
- Janice M. Welsh, Attorney at Law
  Jan 2009 - Aug 2012
  Administrative Assistant
  Implemented a filing system to increase efficiency in locating files by more than 50%Created standard operating procedures to ensure quality and consistency in office administrations
- University of Utah
  Jan 2013 - May 2015
  Converted data for key performance indicators for Graduate Career Services for over 300 studentsDeveloped annual reports to track and measure productivity and candidate success Assisted in coordinating international and national study trips for 30 MBA studentsCreated documentation for new office processesAided in the implementation of a student mangement and customer relationship management system Enhanced and streamlined classroom experience by providing technical supportSupervised proceedings for class of 200 studentsEvaluated student coursework and provided assistance in material comprehension
  - Operations Coordinator at the Graduate Career Management Center
    May 2013 - May 2015
  - Teaching Assistant
    Jan 2013 - May 2013
- Royal Bank of Scotland
  Jun 2014 - Aug 2014
  Operations Summer Analyst
  Oversaw a multi-billion dollar banking portfolio of syndicated corporate loansCreated daily task and benchmark reports to ensure operational efficiencyDeveloped a proposal in a cross-functional team to improve employee career ownership
- Qualtrics
  Jun 2015 - May 2019
  Initiated and managed process improvement projects to improve operational effectiveness and efficiencyCreated Customer Experience dashboards to effectively monitor client satisfaction and feedbackPlanned communications strategy for employee resource group to recruit and retain diverse perspectivesPerformed Qualtrics Ambassadorship in Sydney, Australia for development of local APJ teamAwarded Research Services 'Customer Obsession' Department Award Managed quantitative global market research projects through the project life cycleEngaged with suppliers to oversee project deliverables and client managementServed as Qualtrics Ambassador to Dublin, Ireland to train team and grow EMEA OperationsEarned Panels 'Team Player' Award Proactively ensured timelines, scope and budgets were met on an average of 30 projects at any given timeManaged internal and external stakeholder expectations and relationshipsDeveloped trainings for time management and efficiency
  - Senior Project Manager and Lead
    Apr 2017 - May 2019
  - Project Manager
    Apr 2016 - Mar 2017
  - Project Specialist
    Jun 2015 - Mar 2016
- Five Talent
  Jan 2020 - Apr 2021
  Project Manager, Software Development
  Managed project teams in the development of web apps, mobile apps, custom apps, and websitesImplemented Agile development processes including sprint planning, design and evaluatingLed stand ups across multiple product development teamsModeled event storming to drive business requirements gathering and workflow mappingPrioritized and allocated Quality Assurance, DevOps and Software Engineer resourcesUtilized project management software to monitor, track and communicate project success Show less
- Effectual
  Jun 2020 - Apr 2021
  Senior Project Manager, Software Development
- Rep Data
  Apr 2021 - now
  Rep Data helps researchers expedite data collection for primary quantitative research studies, with a hyper-focus on data quality and consistent execution. Our mission is to be a reliable, repeatable data collection partner. For life.
  - Director, Research Services
    May 2023 - now
  - Senior Manager, Client Experience
    Jan 2023 - May 2023
  - Manager, Client Experience
    Dec 2021 - Dec 2022
  - Senior Project Manager, Service Delivery
    Apr 2021 - Dec 2021
Licenses & Certifications
- Scrum Master Certified (SMC)
  Scrum Alliance
  Dec 2020
- Bronze Insight Professional
  Qualtrics
  Dec 2016
- Research Expert Certification
  Qualtrics
  Feb 2017
Honors & Awards
- Awarded to Tessa Welsh
  APJ Project Management Ambassador Qualtrics Apr 2017 Based in Sydney, I am spending a quarter as the project manager for all APJ Research Services, managing full service projects, coordinating team hiring, and taking on strategic initiatives.
- Awarded to Tessa Welsh
  Team Player Award Qualtrics Apr 2017
- Awarded to Tessa Welsh
  EMEA Project Managemet Ambassador Qualtrics Jun 2016
Volunteer Experience
- Co-President
  Issued by Operations Management Club - The University of Utah on Aug 2014
  Associated with Tessa Welsh
- Professional Development Chair
  Issued by Business Leaders, Inc. on Jun 2013
  Associated with Tessa Welsh
- Student Ambassador
  Issued by Business Scholars Program on May 2014
  Associated with Tessa Welsh