Alexis Smith, MBA

Experience

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  University of San Diego

  Aug 2019 - May 2024

  Alumni Relations

  • Utilize Ellucian CRM Advance software to monitor engagement, communication, and donation collection, enabling data-driven decision-making and customized outreach initiatives to meet a 5% YoY increase in university philanthropic donations.

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  AAA Wound Care

  Mar 2020 - Sept 2023

  Finance Manager

  • Managed and facilitated communication between US headquarters and the medical billing team in India.• Designed, built, and established a comprehensive spending analysis framework that is pivotal in guiding the company's financial strategies.• Led an overhaul of banking procedures, implementing improvements that achieved a +24% increase in operational efficiencies, leading to significant cost and time savings.

• 

  Nordstrom

  Oct 2020 - Oct 2021

  Service Experience Representative

  • Assisted customers with a variety of transactions through a seamless and friendly experience• Defused customer situations and provided resolution in a timely and effective manner• Motivated customers to adopt initiatives such as our Nordstrom Rewards program

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  X-Culture

  Sept 2021 - Dec 2021

  Global Student Consultant

  • Directed a six-person virtual international team to produce a 25-page Business Expansion Plan into Canada and Germany for CapSource, a United States-based education technology company

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  Sempra

  Aug 2022 - Sept 2022

  Marketing Consultant

  • Co-directed and designed a comprehensive customer marketing strategy showcasing Sempra's social impacts in climate action, DEI, and economic prosperity and presented the strategy and supporting data to Sempra's C-Suite.

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  汇健 Technology Co., Ltd.

  Sept 2022 - Oct 2023

  Strategy Consultant

  • Directed and executed an international go-to-market strategy for the APAC region, effectively communicating with stakeholders and C-Suite executives while integrating geopolitical insights and market research data.

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  Ebserh

  Dec 2022 - Jan 2023

  Business Management Consultant

  • Analyzed satisfaction data by creating surveys and conducting interviews with 50 employees in the Divisão de Administração e Finanças to identify opportunities for improvement.• Utilized data-driven insights to recommend targeted and strategic KPIs, leading to a 34% improvement in both employee retention and satisfaction within one year.

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  IdeaPros: We create world-class entrepreneurs ®

  Aug 2023 - Dec 2023

  Business Development Intern

  • Crafted a business plan for the C-Suite Executives, integrating market analysis, financial projections, strategic operational approaches, and performance measurement (KPIs) to guide the business's prospective evolution with an initial investment of $25k.• Developed, delivered, and pitched a slide deck to investors to secure essential funding for the project.

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  Caltrans

  Dec 2023 - May 2024

  Public Infrastructure Consultant

  • Researched and identified comprehensive implementation policies and financial allocations for project recommendations for successfully integrating Zero-Emission Vehicle (ZEV) technologies within California and Baja Norte, and Baja Sur regions.• Analyzed the allocation of a $1.9B California budget and formulated budget recommendations for the implementation of similar initiatives in Mexico, ensuring alignment with regional needs and financial parameters.