Michael N. Williams

Experience

• 

  MAHLE Behr USA Inc.

  Jan 1988 - Jan 1993

  Senior Sales Engineer and Sales Engineer

  Senior Sales Engineer (1991-1993) Responsible for 32% (16 million dollars) of the annual revenue. Liaison for departments within Freightliner and Behr Heat Transfer Systems.Sales Engineer (1988-1991)Successfully managed a business portfolio of nineteen manufacturing, purchasing and engineering locations.

• 

  Hutchinson Fluid Transfer Systems, Inc. (Hutchinson FTS)

  Jan 1993 - Jan 2001

  Account Manager

  Account Manager - Low Pressure Extrusion Hose Group (1998-2001)Initiated and coordinated engineering programs and technology related to opportunities.Championed customer relations, maximized satisfaction with emphasis on increasing sales and profitability. Developed management decision packages for all customer quotations.• Provided leadership direction to customers and platform teams. • Successfully launched programs from concept to production for Tier 1, Tier 2 suppliers and OEMs.• Monitored quality and delivery performance. Sales Engineer, Level I - Low Pressure Extrusion Hose Group (1996-1998)Supported direct sales and engineering activities on Ford Motor Company platforms, by communicating with all facets of internal and external business teams. Managed engineering design changes and product costs.Sales Engineer, Level II - High Pressure Air Conditioning Group (1993-1996)Led Ford pre-production teams involving manufacturing, vehicle build coordinators, engineering and purchasing.Completed courses and training:• The Kerzner Approach to Project Management Excellence. • Managing Multiple Projects, Objectives, and Deadlines. Show less

• 

  TI Automotive

  Jan 2001 - Jan 2003

  Account Manager

  Lead contact responsible for customer relations, sales growth, in addition to supporting purchasing, engineering, manufacturing, accounting activities, product launch with design changes, and cost reductions to improve profitability. • Identified over $20 million of new opportunities compatible with corporate goals. • Mediator in resolving customers’ quality and financial claims.• Successfully launched programs from concept to production for Tier 1 suppliers and OEMs.

• 

  Kuhn North America, Inc. (KUHN)

  Jan 2004 - Jan 2005

  Product Support Manager

  Lead 14 direct report employees to execute the fulfillment of after sale product orders, shipments, customer service or warranty issues and technical training.• Reported customer service warranty claims, repair time of service calls, parts inventory turns and order fulfillment rates company internal departments and personnel. • Tabulated and presented warranty data along with field service reports to management, product design and manufacturing improving product performance, cost reduction and decision making. Show less

• 

  Keihin Thermal Technology of America, Inc.

  Jan 2005 - Jan 2009

  Sr. Sales Representative and Program Manager

  Program team leader, responsible for customer specific programs, and sales growth. Initiatives included liaison representation with stakeholders located in America and Japan, including: purchasing, engineering, accounting, and product launch teams.• Constructed and presented customer quotations, market information, product development, applications, activity reports, timelines, for weekly and monthly management and customer review meetings.• Resolved contractual changes while maintaining equity to the customer and Keihin. Completed courses and training:• 5 Principles for Problem Solving. Presented by: Honda Supplier Training (HOST) • Role of the Freight Forwarder Compliance Basics, Incoterms 2000 Basics. Presented by : Expeditors. Show less

• 

  NATIONAL BOARD FOR CERTIFICATION IN HEARING INSTRUMENTS SCIENCES (NBC-HIS)

  Jan 2009 - Jan 2017

  Executive Assistant of Operations

  Assisted Executive Director in all aspects of daily operations, including financial, administrative and operational tasks, member relationship development, growth and service to global network. • Created standard operational procedures to ensure consistent record keeping in SQL database and increase workflow efficiency. • Develop and reinforce relationships with distribution of marketing materials, and resolving concerns.• Managed Financial processes and all customer support activities. • Implemented continuous improvement initiatives resulting in cost-reductions. • Responsible for preparation and coordination of marketing materials, facilitated the planning and participation at symposiums/trade shows. (average eight events annually).• Presented at general conference assemblies and trade shows. • Represent NBC-HIS and interact with prospects, clients and other influencers at industry events• Assisted with strategic planning and membership growth initiatives • Provided website maintenance. Show less

• 

  Tower International

  Jan 2018 - Nov 2018

  Quality Technician

  Conduct audits and inspection of parts during manufacturing to ensure that products comply with quality standards. Communicate quality issues to management and production team. Coordinate containment activities to protect the plant and customer. Production Autonomous Maintenance LeadProduction leader, responsible to train and assist production operators to perform equipment operation, maintenance, and fixture inspection.