Michael Bruce

Experience

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  Keele University

  Sept 2011 - May 2012

  Student Ambassador

  Provided information and guidance to potential new students and parents as well as handled their queries.Supervised the running of events during Welcome Week for students and parents.Offered support and assistance to international students in adjusting to a new country.Pitched ideas to better market the university to potential students.

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  Hutchison 3G

  Oct 2012 - Jul 2013

  Sales Associate

  Actively approached clients in order to procure orders and new custom, including negotiations, overcoming objectives and actively pursuing multi sales.Provided guidance to those who needed it on relevant products and customer needs.Created and prepared relevant contracts for customer needs.Actively trained new recruits and helped manage store during times of no management.Marketed the company using social media, drove store sales by advertising up-to-date deals.Pushed for redesign of company policy to drive productivity up.Knowledge of client trends to push and train staff on effective marketing and sales techniques Show less

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  RWE npower

  Oct 2013 - Jan 2014

  Portfolio Data Cleanse Administrator

  Corresponded with and investigate business clients to find relevant information.Updated company databases with relevant content including, actions taken or need to be taken towards clients, customer detail changes and possible follow-ups with other teams.Worked in conjunction with other organizations with the transfer of information, updating of systems to ensure data accuracy industry wide.Investigated and analysed business client queries via validating data and challenging information where necessary. Show less

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  HM Courts & Tribunals Service (HMCTS)

  Jan 2014 - Jan 2015

  Clerical Officer

  Corresponding with listings department to ensure the correct preparation of the courtrooms.Inputting data to the computer system, filing, photocopying and other general clerical duties when directed.Initialization and supervising video links and associated trails. i.e. video calling prisons,ensuring equipment is in full working order, allocating solicitors time and secure links for conferences with clients.Correspond with Probation services, Police and The Crown Prosecutions services regarding defendants, trial outcomes and changes to court diaries. Show less

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  National Offender Management Service (NOMS)

  Feb 2015 - Feb 2019

  NPS Probation Service Officer

  Kept accurate case records in line with the Data Protection Act 1998 and the Freedom of Information Act 2000.Reduced the risk of re-offending by rehabilitating offenders and providing adequate safeguards to lower offender risk of harm.Provided professional advice and assessments, including written reports to courts, the Parole Board, other criminal justice agencies and partner organisations based on information obtained by investigation, third-party reports and established offender rehabilitation theory.Undertook the full range of offender management tasks with offenders assessed at all levels of risk of serious harm ranging from low to very high. Ensured timely and effective referrals to, and relationships between, offender management, court teams, victim contact units, interventions, Approved Premises, prisons and external agencies to enhance positive outcomes, manage risk and reduce reoffending Attended professional meetings and represented the Probation Services at appropriate partnership forums e.g. Multi-Agency Public Protection Arrangements, Multi-Agency Risk Assessment Conferences.Managed offenders into work or training, housing or drug/alcohol treatment by using cognitive behavioural therapy techniques as well as referrals to outside agencies.Recalled to prison those offenders whose risk is no longer manageable in the community.Completed a Graduate Diploma in Community Justice and an NVQ Level 5 in Probation Practices. Show less

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  Food Standards Agency

  Feb 2019 - now

  Tasking and supervising activities to gather information in line with the NFCU Control Strategypriorities and Intelligence Requirements.Supporting tasked investigations by addressing the Senior Investigating Officer’s intelligencerequirements through both pro-active and reactive intelligence-gathering tactics.Co-ordinating the development of intelligence to identify specific instances of food crimeoffending to the point where it is suitable for consideration by the NFCU Tasking and CoordinationGroup.Supporting the Confidential Unit in their management of human sources of informationincluding whistle-blowers and Covert Human Intelligence Sources (CHIS).Persuasively interacting with internal and external partners so that action is taken about theintelligence gathered and developed by the team.Presenting evidence in criminal court proceedings as required.Undertaking the legal, proportionate, and focused gathering and development of intelligenceand evidence in support of NFCU operational activityPerforming open source and online intelligence gathering in line with legislation, guidelines andbest practiceProviding covert support to the Confidential Unit in their management of human sources ofinformation including CHIS in line with legislation, guidelines, and best practice.Effectively communicating a developed intelligence picture to internal or external partners, inorder to bring about enforcement action or some other form of disruption.Developed and currently sit on the NFCU/IT/Securities working group where IT, information governance and IT security issues between the NFCU and wider FSA are discussed to find solutions to requests for IT infrastructure, and software suites to ensure the FSA IT environment is kept secure as well as allowing NFCU to conduct its intelligence and law enforcement duties. Show less The Chartered Institute of Public Finance & Accountability (CIPFA) Accredited Counter Fraud Specialist Contributing to investigation plans and producing progress reports in order to transfer and share knowledge and expertise within the case team.Coordinating and making appropriate contributions to investigative tactical and strategic meetings and input into active lines of inquiry.Managed specific lines of inquiry and ensuring they are developed, the evidence is gathered and the unused material is managed within the legislative framework. Planning and conducting lawful and effective interviews of suspects and witnesses, both voluntary and under Caution via relevant regulations (Police and Criminal Evidence Act 1985 and the Criminal Procedures and Investigations Act) to obtain relevant information. Conducting searches of premises under warrant and seizing relevant evidence. Reviewing intelligence, financial material and evidence obtained, assessing its value, and carrying out analysis to identify any links that will progress the investigation.Liaising with other government departments, law enforcement agencies, local authorities, and others in the UK and overseas in order to develop investigation plans and gather evidence. This sometimes includes travel across the UK and overseas.Drafting witness statements in support of investigations and giving evidence in court as required.Analysing financial and business records in order to identify relevant information and evidential material, interpreting the analysis in order to ask the right questions and present findings Show less

  • Intelligence Development Officer

    Feb 2022 - now

  • Investigator

    Feb 2019 - Oct 2022