Montel W.

Experience

• 

  Walmart

  Dec 2011 - Dec 2013

  Answer questions pertaining to cell phone devices and service, adding/upgrading devices to current accounts, and signing up customers for new service. I unloaded trucks and separated merchandise for the various departments in Walmart.

  • Wireless Sales Associate

    Sept 2012 - Dec 2013

  • Inventory Management Specialist

    Dec 2011 - Sept 2012
• 

  St. John Health System

  Dec 2013 - Sept 2016

  Patient Transporter

  Transport patients and equipment through Saint John Health Systems in a safe and courteous manner.

• 

  Robert Half

  Sept 2016 - Nov 2017

  IT Contractor

  Current Assignment: ConocoPhillips Global Service Desk - Receive incoming help requests from end users via telephone, help desk tickets, and chat requests in a courteous manner.Escalates problems (when required) to the appropriately experienced technicianApply diagnostic utilities to aid in troubleshooting

• 

  ConocoPhillips

  Nov 2017 - now

  • Ability to troubleshoot issues with products ranging from the Microsoft Office suite to SAP by listening, and analyzing the stated problem, without relying on a script and assist technical and non-technical users with technical issues through phonesupport, voicemails, and web help tickets.• Act as an escalation point and subject matter expert on topics ranging from corporate mobility devices to SharePoint.• Provide coaching and training for Service Desk associates.• Worked well independently and on a team to solve problems. Show less

  • Cloud Engineer

    Sept 2022 - now

  • IT Service Desk Team Lead

    Nov 2017 - Sept 2022