Tim Nguyen

Experience

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  Bureau Veritas CPSVN

  Mar 2007 - Jun 2020

  Handle technical inquiry from global IAC operating offices in daily basic.Develop inspection program for key contracted clients such as Costco, Lowes, Target, Sainsbury, etc. relating to client field instruction, protocols, methods, and other technical documents. Hold the training to global operating offices to enhance their knowledge to able to achieve the client’s expectation. Develop inspection training materials and hold the training for factory engineers on-site in order to achieve the self-inspection qualification process.Conduct centralized training for suppliers/factories to any significant inspection procedures change and/or new product categories in order to enhance the knowledge to fulfil the client’s needs.Conduct conference call or face to face training to inspectors in Vietnam and in other countries relating to inspection procedures, defect classification, on-site tests and other related issues, qualify inspectors to follow setting up schedule.Closely work with Business Development department, initiate strategy in order to be able to gain the business volume needs.Initiate the correlation process for global operation offices yearly.Create/revise the hardline inspection protocols/methods for children and adult product categories, client field instruction (IFI), and other technical documents to fulfil the changing request based on international standards such as ISO, ASTM, BSEN, etc.Handle Incident Management Process (IMP) globally for any complaint issue demanding by clients, investigate the problem to define root cause for operating office improvement.Support operation offices to handle for factory Quality System Assessment program (QSA) including but not limited to hardline and softline factories quality system audit, conduct desktop review and validate for Corrective Action & Preventive Action (CAPA) provided by factory. Show less Monitor operation testing lab including Testing and Customer service departments, 55 staffs in total.Daily support supplier/factory for any technical issue relating to product quality, failure judgment and improvement action.Conduct training to supplier/factory to enhance their knowledge basing on updated standards and new testing program.Closely work with Business Development department for client visit, hold the seminar, initiate working strategy in order to be able to gain the business volume needs.Expand testing capacity and capability in order to meet the testing requirement for all required retail markets.Expand the testing scope of ISO 17025 certification which is mandatory required for Toys and Juvenile products testing.Identify team’s competency and skill gap, facilitate and steer the learning and sharing expertise among each other to fill the gap.Manage and review performance of the team, assess potential for growth and identify career path and succession plan.Follow up for the budget to establish the plan for equipment/tools purchasing and new replacement process.Review total number of test reports issue monthly and yearly, drive the business in order to meet the set up goal.Optimize the working processes, eliminate redundant steps that affects to productivity.Base on specific job demanding for different testing aspects, allocate and assign the task for each member properly.Closely cooperate with HR department to constantly assess, redeploy and exit misaligned talent. Show less

  • Hardline Chief Trainer (Global Technical Service)

    Mar 2013 - Jun 2020

  • Hardline Testing Lab Manager

    Mar 2007 - Mar 2013
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  Walmart Sourcing

  Jun 2020 - now

  Hardlines Quality Manager

   Monitor factory performance in terms of quality, delivery, efficiencyof execution, focusing on KPIs defined in yearly Goal andObjectives, including laboratory test result, final inspection and instorequality monitoring. Know and understand suppliers/factories and their capabilities,capacity and performance. Closely work with Sourcing to conduct supplier assessment andformulate supplier matrix for the category. Follow through on execution of factory performance (quality,product compliance and safety, delivery, efficiency, ResponsibleSourcing and Supply Chain Security, FCCA audit result), managingcorrective action plan with suppliers/factories that are falling shortof our KPIs. Understand buying objective, product specification andcommunicate with the suppliers/factories. Resolve issue with Sourcing team such as problem with productspecifications, purchase orders, safety failures, and supplierexecution. Closely work with suppliers/factories for product developmentbefore putting order for mass production. Review and approve the production sample by comparing withproduct specification, artwork, purchase order and other technicalfile, this approved sample will be used for production and third partyinspection. Conduct factory visit to follow the production status, checking thefactory working status, quality issue follow up, observe third partyinspector performance Show less