Alyse Tanner

Experience

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  HEB

  Jun 2007 - May 2016

  • Assisted in the training of four new employees on company’s standard operating procedures• Mediate and help resolve miscommunications between patients, doctor’s offices, and insurance companies regarding insurance billing claims and prescriptions• Contributed to pharmacy becoming most profitable H-E-B Pharmacy in Katy area due to customer service abilities and the sale of H-E-B Pharmacy products • Trained and supervised five gas station attendants and two business center attendant• Managed and handled up to $5,000 in cash and credit transactions daily• Assisted customers in bill payment and Western Union financial transactions• Worked night shift three times a week to insure all prices within store were marked correctly

  • PHARMACY TECHNICIAN

    Oct 2011 - May 2016

  • Customer Service Specialist

    Jun 2007 - Oct 2011
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  Cheddar's Casual Cafe

  Oct 2010 - Aug 2011

  Server

  • Managed and handled up to $500 each shift• Supervised of up to 15 co-workers per shift• Accurately and efficiently recorded, reported, and provided the requested order of 70+ customers per shift

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  JCPenney

  Jun 2014 - Aug 2015

  Emerging Leader Intern

  • Responsible for increasing the profitability and employee development in the Juniors department• Conducted benchmarking research on other retailers to identify areas of competitive advantage and potential areas for improvement, creating a SWOT analysis that was presented to District Leadership while also assisting in the assessment of other store locations• Developed and successfully implemented various staff development and team building events/activities, receiving participation from approximately 300 store employees at all levels• Served as acting store manager when necessary, supervising up to 100 employees at a time and facilitating all store opening and closing procedures• Accountable for setting up and rotating store displays, risk management/loss prevention, employee relations and any other duties as assigned• Increased participation in customer service surveys by 55% in 4 weeks through the effective implementation of a customer service training/mentoring program Show less

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  Houston Dynamo

  Jan 2015 - May 2015

  Event Operations Intern

  Responsible for managing multiple outreach events International and Amateur league tournaments.Facilitated all core operations of each event,Delegated tasks to other team members and ensuring that all critical personnel were on hand at each event.Monitored social media outlets and grew social media following.Responsible for facility reservations and website updates.

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  American Cruise Lines

  May 2016 - now

  -Plan, manage and implement a wide variety of passenger programs.- Arrange and confirm shore tours, on board entertainment and lectures, then accompany guests on each as the company representative.-Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.-Manage and evaluate the shore excursions, excursion staff, and on board and shore entertainment.-Coordinate with other staff (on board and ashore) to ensure effective development and management of the overall program. -Serve as an emcee at events.-Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements. -Assess and train Cruise Directors and Cruise Director Interns.-Promote on board sales and brand loyalty program.-Implement the disembarkation talk. Show less

  • Assistant Hotel Manager

    Aug 2018 - now

  • Cruise Director

    May 2016 - now
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  Pearl Seas Cruises

  Sept 2016 - Oct 2016

  Cruise Director

  -Plan, manage and implement a wide variety of passenger programs.- Arrange and confirm shore tours, on board entertainment and lectures, then accompany guests on each as the company representative.-Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.-Manage and evaluate the shore excursions, excursion staff, and on board and shore entertainment.-Coordinate with other staff (on board and ashore) to ensure effective development and management of the overall program. -Serve as an emcee at events.-Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements. -Promote on board sales and brand loyalty program.-Implement the disembarkation talk. Show less