Hendra Liauw

Experience

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  Celebrity Fitness

  May 2008 - Apr 2011

  Personal Trainer

  - Handling 24 loyal active clients.- Creating exercise programs for every client to meet their personal goals.- Maintaining zero-complaints from clients.

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  Gold's Gym Indonesia

  Apr 2011 - Dec 2012

  Personal Trainer

  - Handling 33 loyal active clients.- Creating exercise programs for every client to meet their personal goals.- Maintaining zero-complaints from clients.- Achievements: Top 10 Personal Trainer National based on Selling, Ranked 1st Top Personal Trainer National based on Selling, Top PT Rookies.

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  IKIGAI FITNESS

  Mar 2019 - Mar 2022

  District Fitness Manager

  - Lead 2 clubs (Kartini branch and D’Mall branch) with a total of more than 20 personal trainers to collect leads and closing, handle daily complaints, and gain insight; hit the target sales of 100% for personal trainer sales during pandemic.- Developed a whole management system for the personal trainer department, from standard operational procedure, flow chart, regulation, target & KPI, personal trainer recruitment and development program, etc.- Designed a sales & marketing strategy to penetrate the market in Depok to boost personal trainer sales.- Management task: make daily reports and monthly business plans for personal trainer sales, weekly training and evaluation, recruit new personal trainers, handling complaints, etc. Show less

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  Gold's Gym Indonesia

  Jun 2022 - Mar 2023

  Fitness Manager

  - Rebuilding the personal trainer team from a 5-person team to a 14-person team, which consists of 7 rookiespersonal trainers (inexperienced trainer).- Lead 14-person team to collect leads and closing, handle daily complaints, and gain insight; hit the target 100%for each head count with the highest number of 91% for personal trainer sales. Succeeded to generate revenue of Rp 300.000.000,- from personal trainer sales with only provided Rp 130.000.000,- worth of new join member from fitness consultant.- Management task: make daily reports and monthly business plans for personal trainer sales, weekly training and evaluation, recruit new personal trainers, handling complaints, etc. Show less

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  FIT HUB

  Mar 2023 - now

  - Lead 3 clubs in West Jakarta (Grogol branch, Puri Indah branch and Kemanggisan branch) with a total of more than 20 personal trainers to collect leads and closing, handle daily complaints, and gain insight; Hit the target sales of 293% in Grogol branch, 349% in Puri Indah Branch and 192% in Kemanggisan Branch for personal trainer sales.- lead 4 club in January 2024 (grogol branch, puri indah branch, kemanggisan branch, and PIK elang laut branch). Providing temporary support at PIK Elang Laut branches for one month to overcome challenges and boost sales, aiming to reach a sales target of 125%.- National cluster changes in March 2024 involve the management of three clubs, specifically Grogol branch, Greenville branch, and Kemanggisan branch, with a total of more than 30 personal trainers.- Developed and Coaching a whole management system to the Personal Trainer Leader and Personal Trainer department, from Management Task: Daily Report Set Up Monthly Business Plan on technological basis.- Designed a sales & marketing strategy to penetrate the market in West Jakarta to boost personal trainer sales.- Management task: make daily reports and monthly business plans for personal trainer sales, weekly training and evaluation, recruit new personal trainers, handling complaints, etc. Show less

  • Club Manager & Area Fitness Manager

    Jul 2025 - now

  • Area Fitness Manager

    Mar 2023 - Jul 2025