Katia Hayden

Experience

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  The Body Shop

  Oct 2005 - Nov 2008

  Shop Manager

  I was Responsible to drive the store and team to deliver retail excellence and strong sales results. I coached the team to achieve exceptional customer service standards oversee the operations and commercial practices of the store, both front and back of house, whilst mmaintaining harmony and efficiency on the shop floor. Lead and Drove a customer focussed store experience on a day to day basis.

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  Halifax

  Dec 2008 - May 2012

  Banking Advisor

  I worked in a busy environment, became an expert, talking to customers over the phone and in our branches, recommending the best available products and working with others to repeatedly deliver excellent service and sales performance. I was also delivering great service, achieving targets, recognising and developing sales opportunities, and contributing to the overall performance of our team.

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  British Army

  May 2012 - Dec 2016

  Communications System Engineer

  The Army’s troops need to communicate in combat, it was my responsibility to look after, set up and maintain the networks and technology for them to be able to do that. I worked as first line support team face to face and over the phone. I repaired and managed digital and satellite systems, computer networks and terminals. I also dealt with wireless and internet-based networks and became an expert in all kinds of software. Together with my team, I also helped create and manage digital exchanges, video links and networks. I learnt to use software from leading companies and configure Internet networks. As a Lance Corporal And in charge of a small team, I also had to make sure they worked as an effective unit and that everyone had the skills they needed to complete the job. Show less

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  H&K International

  Feb 2017 - Feb 2018

  Contract Administrator
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  IQOR NETWORK TECHNOLOGY U.K. LTD

  Apr 2018 - Oct 2018

  Accounts adminstrator
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  Severn Trent Services

  Oct 2018 - now

  • Customer planning team manager

    Jan 2023 - now

  • Continuous Improvement Analyst

    Dec 2020 - Apr 2023

  • Planning Advisor

    Oct 2018 - Dec 2020
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  HKL Properties Ltd

  Apr 2022 - now

  Director