Jason Boren

Experience

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  Craigland Properties

  May 2011 - Aug 2014

  Handy Man

  Responsible for repairing and maintaining 175 apartments and surrounding property for five apartment complexes. I also built and maintained enduring customer relationships to boost sales and generate repeat business. I lead small teams in various stages of construction and repair projects while continuously meeting deadlines set by apartment owners.

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  Jefferson County Mosquito Abatement District

  Jul 2011 - Mar 2014

  Fleet Mechanic/Mosquito Trap Technician

  I was in charge of maintaining and repairing the fleet of vehicles. The fleet included six pick-up trucks, a forklift, and small engine equipment. As part of my responsibilities there I made any needed repairs and upkeep on the vehicles and equipment to ensure that they were in proper working order for the rest of the employees. I also strategically placed up to 20 mosquito traps a day for scientific research throughout Jefferson County, Idaho.

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  VIA Motors

  Aug 2014 - Apr 2016

  - Uploaded latest software to the key electronic components of electric vehicles. - Test all components of electric vehicles to ensure proper function.- Troubleshoot problems and perform corrective actions to resolve issues. - Train co-workers on vehicle commissioning. - Worked in a team environment with technicians and engineers to build extended range electric vehicles. - Performed Pre-Delivery Inspections (PDI) on electric vehicles to insure build quality and exceed customer expectations. - Traveled to Mexico and trained 20 to 25 production workers on design improvements and processes. - Traveled to customer locations for troubleshooting of problematic electric vehicles. - Performed software updates, design improvements to electric vehicles. - Performed all maintenance activities to electric vehicles. - Met with customers to answer questions and plan future maintenance activities.

  • Vehicle Commissioning Technician

    Apr 2015 - Apr 2016

  • Build Technician

    Aug 2014 - Apr 2016

  • Field Service Engineer

    Aug 2014 - Apr 2016
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  Mitsubishi Caterpillar Forklift America Inc. (MCFA)

  May 2016 - Mar 2021

  My role as a Service Engineer was primarily with after sales dealer support. Being fluent in Spanish I covered the Latin America, and Caribbean accounts. I specialized in supporting electric counter balance products. Some of my day to day activities included assisting dealership technicians troubleshoot problems via email or phone. I traveled on site to dealers and customers for further hands on troubleshooting. Created Product Service Bulletins and technical documentation to assist our dealers in servicing products. I helped in the development of new products by giving serviceability input and feedback to design engineers. Show less

  • Service Engineer - IC

    Apr 2020 - Mar 2021

  • Product Management Specialist

    Apr 2018 - Apr 2020

  • Service Engineer - Electric

    May 2016 - Apr 2018
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  AGCO Corporation

  Mar 2021 - now

  Technical Support Field Manager II

  Remotely assist and provide technical machine support advice to dealers.When remote technical support doesn’t provide resolutions, make on-site visits to dealers for investigation into the technical issue(s).Assist/coach/train dealers on technical problem investigation as well as solution implementation.Work closely with the area Field Team as well as Technical Support toward Product Problem Resolution.Identify new issues and investigate to understand product reliability problems.Inform dealers about the capabilities and limitations of AGCO products (in response to requests/intentions to use products in ways that are not acceptable).Provide to Technical Support in Jackson and Hesston, thorough reports on product reliability issues by using Tech Connect. Reports include dealer/customer input, observations, recommendations provided to the dealer/customer, plus data readings, photos, and video.Conduct first-level inspection, analysis and reporting of failed parts.Train dealers in the technical process of completing a proper machine Pre Delivery Inspection.Understand and involved with current status of service agenda items.Lead and/or provide service training sessions on an as needed basis. Show less