Jesse Alex

Experience

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  Jesse Alex

  May 2005 - now

  Visual Designer | Web Developer | IT Solutions

  As a freelancer I undertook pretty much every creative design job, be it print or media. I am well versed with web technologies, Adobe Photoshop, Illustrator, InDesign, Adobe Premiere and Apple FCP. Some of the services I offered were -* Web Development* Web Mastering* Creative Designing* Branding* Video Editing* Motion Graphics

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  Lionbridge

  Oct 2005 - Oct 2007

  • Plan and monitor projects to meet deadline, quality and budget requirements• Manage client relationships• Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions• Coordinate localized content on rapid turn-around schedule to meet client needs for compelling user content according to market sensitivities• Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability• Collaborate with internal teams to initiate and implement procedural changes and customized workflows• Resolve questions and issues in a timely and effective manner for clients and internal team Show less

  • Production Coordinator

    Nov 2006 - Oct 2007

  • Localization Engineer

    Feb 2006 - Oct 2006

  • Graphics Designer

    Oct 2005 - Feb 2006
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  New Life Fellowship Association

  Oct 2007 - Aug 2016

  • Analyze system requirements to implement and improve overall user working experience.• Responsible for technical analysis and support for end users of direct application, including: training and support, resolving technical or usability challenges for internal and external users.• Coordinating quality assurance testing; working with admin, accounts & IT teams to ensure end to end system availability• Develop plans for automated information systems from project inception to conclusion.• Conducting periodic training sessions with internal team members or person-to-person training on the applications that are frequently used by the different departments.• Analyze user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, and analyze proposed system modifications, upgrades and new COTS.• Coordinating integration with key regional vendors (pricelists, availability, purchase orders, order status, etc.)• Analyze the problem and the information to be processed. Define the problem, and develops system requirements and program specifications to address it.• Setting up client configuration bundles (if and when necessary) and providing maintenance support and capturing any service request in the helpdesk.• Develop, in conjunction with functional users, system alternative solutions. Show less • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.• Assign configuration of authentication and authorization of directory services.• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.• Support LANs, WANs, network segments, Internet, and Intranet systems.• Maintain system efficiency.• Ensure design of system allows all components to work properly together.• Troubleshoot problems reported by users.• Make recommendations for future upgrades.• Maintain network and system security.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.• Evaluate and modify system's performance. • Identify user needs. • Maintain integrity of the network, server deployment, and security.• Perform network address assignment. Show less Graphic Design Duties• Discussing organization objectives & requirements of the job with the account manager.• Interpreting the organization needs and developing a concept to suit their purpose.• Estimating the time required to complete the work.• Developing design briefs by gathering information and data through research.• Working with a wide range of media, including photography and computer-aided design.• Proofreading to produce accurate and high-quality work.• Working on layouts and Art working pages ready for print;• Keeping abreast of emerging technologies in new media, particularly Adobe InDesign, Photoshop.Technical Support Duties• Installing and configuring computer hardware operating systems and applications.• Monitoring and Maintaining computer systems and networks• Talking staff (at premises & remote) through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults• Replacing hardware parts as required• Providing support, including procedural documentation and relevant reports.• Supporting the roll-out of new applications.• Setting up new users' accounts and profiles and dealing with password issues.• Testing and evaluating new technology Show less

  • System Analyst

    Mar 2010 - Aug 2016

  • System Administrator

    Jan 2008 - Mar 2010

  • Graphics Designer / Technical Support

    Oct 2007 - Jan 2008
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  Royal Caribbean International

  Sept 2016 - Apr 2019

  IT Infrastructure Specialist

  Responsibilities:• Implementation & Support of – Networks, Servers, Workstations, Virtual Balconies, CCTV, PBX, Printers, POS & other peripherals• Area of Support – Hotel Operations, Bridge Operations, Engine Control Room (ECR), Casino, Shops & Spa.• Network Duties – º Network Administration & Maintenance (10 RDPs span over 10 decks) º Wireless Network Management (over 550 access points) º Monitoring satellite outages and troubleshooting º Monitoring network traffic & policing º Provide network support to other departments• Analyze system requirements to implement and improve overall user working experience.• Work across different levels of management• Documenting analysis, procedure & change• Collaborating with over 80 nationalities.• Conduct Shipboard procedures & Safety/Security/Rescue Drills.Technology Experience:• System Administration – Active Directory, DHCP, DNS, WSUS, Backup/Restore• System Management – Raritan CommandCenter & PowerIQ, Nagois Core, Vmware vSphere• Data Storage Management – HP DR Storage, EMC Data Domain, Tivoli, Nexan SataBeast• Security – Splunk, Symantec EP, Cylance Protect, Nice Vision (cctv)• Networking – Network Protocols, Nomadix Gateways, BlueCoat, Meru Wireless, Eleven OS• Operating Systems – Windows Server 2008R2/2012R2 & Windows client 98/xp/7/10, RHE Linux, Mac• Web – HTML, CSS, PHP, SQL Show less

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  Jeevan Aadhar Transformative Aftercare Services

  Nov 2019 - now

  Information Technology Manager

  * Responsible for Procurement, Deployment, Maintenance & Retirement of all IT infrastructure systems (including but not limited to ERP, HRMS, CMS and any other systems). * Budgeting & forecasting of IT requirement for the fiscal year* Responsible for development & maintenance of IT policies.* Vendor & Cost Management* Development & maintenance of the IT Policies* Finding alternative solutions and developing/customizing in-house applications/systems* Conducting periodic trainings for staff* Web Development & Social Media Management Show less