Adam Williams

Experience

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  Tim Hortons

  May 2009 - Apr 2011

  Storefront Salesperson

  • Prepared sandwiches and drinks quickly and correctly• Received customer orders and provided service to them

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  Western New York Independent Living

  Dec 2009 - Apr 2011

  Personal Care Assistant

  • Cared for Cerebral-palsy patient in a wheelchair• Used mechanized lift to put patient in and out of bed three nights per week

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  Brigham Young University

  Sept 2010 - Dec 2010

  Custodian

  • Cleaned two floors of a university building daily from 5-8AM• Worked with chemicals and cleaning supplies

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  The Church of Jesus Christ of Latter-day Saints

  Apr 2011 - Mar 2013

  Missionary

  • Led weekly training meetings as the team leader supervising the 14-man team serving the Brazilian state of Amapá, advising them on creative solutions for the problems they were facing• Taught an average of 20 personalized lessons per week in Portuguese to individuals and families• Listened to and addressed the needs of those taught• Tracked the progress of multiple families weekly and decided the next steps needed to reach their goals

• 

  Brigham Young University

  May 2013 - Apr 2016

  • Analyzed and reported to Business Manager on proper use of budget• Maintained and tracked over 65 accounts, including forecasting, budgeting, and customer support• Created and processed expense reports daily and verified proper use of funds• Led monthly budget meetings with department chairs assisting in financial decision making• Created Excel spreadsheets monthly to organize and track accounts and expenses • Repaired scratches, grooves, and cracks in marble floors daily from 4-8 AM

  • Student Accountant

    Oct 2013 - Apr 2016

  • Stone Floor Specialist

    May 2013 - Oct 2013
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  Provo Parks and Recreation

  May 2016 - Jul 2016

  General Laborer

  • Cleaned and maintained over 20 city properties• Used lawn mower, weed whacker, and edge trimmer

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  University of Illinois at Urbana-Champaign

  Aug 2016 - May 2018

  • Taught three sections of class, consisting of 87 students over two semesters • Graded assignments for each student according to guidelines from instructor/professor• Administered 3-4 exams in each section over the course of the semester• Provided customer support by email for the students • Focused on the data analysis, details, and formatting for multiple research projects• Coordinated work simultaneously for two research teams, ensuring progress on said projects

  • Graduate Teaching Assistant

    Aug 2017 - May 2018

  • Research Assistant

    Aug 2016 - May 2018
• 

  Kaplan Test Prep

  May 2018 - May 2021

  • Counseled over 4000 students and parents on their educational goals and challenged and improved poor plans• Proactively crafted myself as a leader and trainer on the team, helping other agents resolve issues/concerns• Consistently ranked in the top 5 of a 15-person team on several metrics• Helped keep the focus on students and educational outcomes during the restructuring of the organization • Guided students through the GRE/GMAT/LSAT process, adapting study plans according to individual needs• Tracked the progress and timelines of up to 15 active tutoring/coaching clients concurrently• Conducted online tutoring/coaching using Zoom video conferencing in a professional home office• Focused on and explained details in depth to assist students in mastering the GRE/GMAT/LSAT

  • Inside Sales Specialist

    Jul 2019 - May 2021

  • GRE/GMAT/LSAT Prep Instructor/Tutor/Coach

    May 2018 - Jul 2019
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  Oxbird

  Aug 2021 - Jan 2023

  Operations Specialist

  • Reduced 30+ monthly man-hours through automation and optimization• Managed access to advertising assets for our partners / clients for Google, Facebook, LinkedIn, and Microsoft Ads• Set up conversion tracking for digital ads for above ad publishers for 120+ services• Proactively designed and implemented new / optimized processes in a small, growing company• Learned a new coding language and implemented automation and optimization of processes using Zoho Deluge• Took lead of debugging our internal code as issues arose• Managed project management for multiple staggered projects simultaneously• Ensured accurate records and data reporting using Zoho CRM and Google Data Studio• Managed accounts receivable and automated / optimized most of the billing process• Wrote and maintained policy and procedure documents for staff and self-help docs for customers Show less

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  BCforward

  Nov 2022 - Mar 2023

  PMO Data Analyst at Citi

  • Caught and corrected 2 errors on high-level report for senior management meeting• Trained 2 new employees on proprietary Project Tracking System and financial structure of projects• Utilized Microsoft Excel and Powerpoint to analyze data and provide reporting• Proactively self-initiated to anticipate and meet my manager's needs

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  Citi

  Mar 2023 - now

  IT Project Senior Analyst, Assistant Vice President