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Xin Sun

Xin Sun

Technical Support Engineer

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location of Xin SunDalian, Liaoning, China

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  • Timeline

  • About me

    Oracle China 甲骨文中国 - Micros Customer Service Manager

  • Education

    • University of Wroclaw

      2008 - 2010
      Master's degree Managerial Economics

    • Liaoning Institute of Technology

      2004 - 2008
      Bachelor's degree English Language and Literature, General

  • Experience

    • Hewlette Packard

      Nov 2010 - Sept 2014
      Technical Support Engineer

      Technical Support Engineer at Hewlette PackardRecognition:Employee of the Month

    • Avaya

      Sept 2014 - Jul 2016
      AOS BackBone Engineer

      AOS FM Technical Support EngineerSupport Avaya Media Gateway / Server

    • Oracle China 甲骨文中国

      Oct 2016 - now

      Experience in supporting and troubleshooting Point of Sale applications RES 3700 / 9700 / Simphony V1 V2 Mymicros / Report and Analytics Basic support knowledge Understanding of Windows Server 2003/2008 and realted services Supporting integration 3rd party payment and gift & loyalty systemRecognition:FY18 Q2 China Quarterly Awards - Spot Award FY19 Q1 China Quarterly Awards - Spot Award

      • Micros Customer Service Manager

        Sept 2019 - now

      • Micros Product Support Engineer

        Oct 2016 - Sept 2019

  • Licenses & Certifications

    • ITIL V3 Foundation

    • Power BI Desktop

      LinkedIn Learning ⋅ Course Certificate
      Aug 2020
      View certificate certificate

    • Oracle Database 11G Administrator Certified Professional

      甲骨文
      Sept 2018

    • Leading Your Team Through Change

      Lynda.com
      Jun 2019
      View certificate certificate

    • Red Hat Certified Engineer

      红帽
      Apr 2017