Omar Farooq

Experience

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  GG Tronics India Pvt Ltd

  Jul 2021 - Aug 2021

  Internship Trainee

  Roles and Responsibilities -• Conducted initial inspections, functional verification, and final quality control checks on electronic hardware products, ensuring compliance with technical specifications.• Performed hardware stress testing, including burn-in tests and Environmental Stress Screening (ESS), to assess durability and operational stability under extreme conditions.• Tested, tuned, and troubleshooted Printed Circuit Boards (PCBs), diagnosing faults and ensuring correct integration into final products.• Supported PCB production assembly, including automated Surface Mount Device (SMD) component placement, manual assembly of leaded components, and wave soldering for PCBs up to 15” width.• Operated automatic PCB cleaning systems to maintain production quality and prevent contamination-related failures.• Assisted in panel building, wiring, and general mechanical assembly for complex electronic systems, following schematics and manufacturing standards. Show less

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  Quess Corp Limited

  Dec 2021 - Aug 2023

  Technical Support Engineer

  HP Inc.• Provided advanced technical support to end users for HP Spectre and Omen premium laptops, troubleshooting complex hardware, software, and connectivity issues to deliver best-in-class customer experiences.• Diagnosed and resolved issues related to Windows OS, drivers, BIOS, battery performance, thermal management, Wi-Fi/Bluetooth connectivity, and high-performance gaming hardware.• Guided consumers through troubleshooting steps including system restores, BIOS updates, clean OS installations, and firmware updates, achieving high first-contact resolution rates.• Performed remote diagnostics and walked customers through advanced procedures, such as hardware component reseating (RAM, SSDs) and BIOS configuration for optimized device performance.• Supported software troubleshooting across Microsoft Windows, HP Support Assistant, device drivers, and third-party gaming applications, ensuring system compatibility and stability.• Collaborated with internal escalation teams to provide feedback on recurring technical issues, contributing to firmware improvements and enhanced product reliability.• Assisted customers with laptop performance optimization, including BIOS tuning, thermal throttling management, and recommended hardware upgrades for gaming and productivity needs.• Provided warranty and post-warranty support guidance, including options for depot repairs, on-site service, and extended service plans. Show less

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  Coach

  Oct 2023 - now

  Sales Associate