
Kirsi Lammi
Customer Service Coordinator

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About me
S&OP Manager at Nokian Tyres plc
Education

Turku School of Economics
1998 - 2003Master of Science Marketing, Business Law, Accounting and Business ControlMajor subject: Marketing (advanced studies in brand management and customer relationship management)Minor subjects: Accountancy, Business law, Information systems science

Tampere College of Commerce and Technology
1995 - 1997Commercial College Graduate (advanced level) Foreign Trade
Tampere University of Applied Sciences
2015 - 2015Design Management- Corporate image, corporate visual identity guidelines, strategic planning and core business management principles- Visual design processes- Product and company communication goals and requirements- Brand management
Experience

M-real Tako Board
May 2000 - May 2004Customer Service CoordinatorCoordination of global paper board orders and deliveries for the key accounts, monthly sales and stock reporting as well as handling delivery time requests.

Sandvik Mining and Construction
Aug 2008 - Mar 2014I was responsible for leading order office, export and outbound logistics teams as well as reporting factory sales KPIs at underground drills factory in Tampere. Additionally I was responsible for forecast-order-delivery process development and logistics process development. The global projects to build business planning processes (S&OP) and reduce logistics costs took a big part of my working hours. I was also a member of the Tampere production management team.My core competences: multicultural work environment, global customer service, supply chain management, project skills, process development, delegation, leadership skills, communication with stakeholders. Show less
Manager, Order and Delivery Team
Mar 2011 - Mar 2014Sales Coordinator
Aug 2008 - Feb 2011

Seidat Oy
Oct 2015 - Feb 2017Account ManagerI was responsible for sales of the Seidat business presentation tool and related marketing services in Pirkanmaa area. My duties included customer acquisition, solution sales and customer relationship management. In customers’ sales & marketing needs I cooperated with Design and Advertising agency Buorre. My core competences: sales processes, sales support, customer relationship management, negotiations, planning presentations.

Nokian Tyres plc
Apr 2017 - nowI am responsible for managing and developing Nokian Heavy Tyres S&OP process as well as Nokian Heavy Tyres supply chain reporting.The S&OP process was established in Heavy Tyres in 2018 and since then it has been heavily developed. We have already reached the maturity level where the S&OP process is running without interruptions and people are well commited to have a common business plan.PowerBI is the main reporting tool and my aim is to move from single reports more to dashboard type of reporting or to more comprehensive reports that are used by many functions. Show less My main responsibilities included:- Managing and developing Nokian Heavy Tyres Sales and Operations planning process/Integrated Business planning process together with relevant business process owners- Developing Nokian Heavy Tyres forecast-order-delivery-invoicing process, systems and reporting (PowerBI) together with relevant business ownersMy core competences: IBP/S&OP and S&OE process development, IBP/S&OP management, supply chain management, project skills, change management, co-operation and communication with stakeholders. Show less My key responsibilities wereSupport sales companies in demand planning to ensure succesful supply planning. The supportive role in demand planning meant i.e. the use of statistical planning tool (Relex).Participate S&OP decision making and manage the S&OP process development as well as process scheduling.Allocate supply to sales company warehouses to fulfil market demand according to global supply planning principles, maximizing availability and customer service level in sales companies with minimum operation costs and communicate availability information to internal customers.Forecast-order process of offtake purchases. Follow global offtake purchase agreements. Maximize availability and customer service level in sales companies with minimum operation costs and communicate availability information to internal customers. Develope the offtake purchase process. Show less
S&OP Manager
Sept 2022 - nowBusiness Development Manager
Jan 2020 - Aug 2022Global Supply Planner
Apr 2017 - Jan 2020
Licenses & Certifications

Project management specialist
Projekti-InstituuttiJan 2022
Volunteer Experience
Controller
Issued by Soroptimist International of Nokia on Jan 2017
Associated with Kirsi Lammi
Languages
- fiFinnish
- enEnglish
- swSwedish
- geGerman
- frFrench
- itItalian
- ruRussian
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