Kirsi Lammi

Kirsi Lammi

Customer Service Coordinator

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location of Kirsi LammiTampere

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  • Timeline

  • About me

    S&OP Manager at Nokian Tyres plc

  • Education

    • Turku School of Economics

      1998 - 2003
      Master of Science Marketing, Business Law, Accounting and Business Control

      Major subject: Marketing (advanced studies in brand management and customer relationship management)Minor subjects: Accountancy, Business law, Information systems science

    • Tampere College of Commerce and Technology

      1995 - 1997
      Commercial College Graduate (advanced level) Foreign Trade
    • Tampere University of Applied Sciences

      2015 - 2015
      Design Management

      - Corporate image, corporate visual identity guidelines, strategic planning and core business management principles- Visual design processes- Product and company communication goals and requirements- Brand management

  • Experience

    • M-real Tako Board

      May 2000 - May 2004
      Customer Service Coordinator

      Coordination of global paper board orders and deliveries for the key accounts, monthly sales and stock reporting as well as handling delivery time requests.

    • Sandvik Mining and Construction

      Aug 2008 - Mar 2014

      I was responsible for leading order office, export and outbound logistics teams as well as reporting factory sales KPIs at underground drills factory in Tampere. Additionally I was responsible for forecast-order-delivery process development and logistics process development. The global projects to build business planning processes (S&OP) and reduce logistics costs took a big part of my working hours. I was also a member of the Tampere production management team.My core competences: multicultural work environment, global customer service, supply chain management, project skills, process development, delegation, leadership skills, communication with stakeholders. Show less

      • Manager, Order and Delivery Team

        Mar 2011 - Mar 2014
      • Sales Coordinator

        Aug 2008 - Feb 2011
    • Seidat Oy

      Oct 2015 - Feb 2017
      Account Manager

      I was responsible for sales of the Seidat business presentation tool and related marketing services in Pirkanmaa area. My duties included customer acquisition, solution sales and customer relationship management. In customers’ sales & marketing needs I cooperated with Design and Advertising agency Buorre. My core competences: sales processes, sales support, customer relationship management, negotiations, planning presentations.

    • Nokian Tyres plc

      Apr 2017 - now

      I am responsible for managing and developing Nokian Heavy Tyres S&OP process as well as Nokian Heavy Tyres supply chain reporting.The S&OP process was established in Heavy Tyres in 2018 and since then it has been heavily developed. We have already reached the maturity level where the S&OP process is running without interruptions and people are well commited to have a common business plan.PowerBI is the main reporting tool and my aim is to move from single reports more to dashboard type of reporting or to more comprehensive reports that are used by many functions. Show less My main responsibilities included:- Managing and developing Nokian Heavy Tyres Sales and Operations planning process/Integrated Business planning process together with relevant business process owners- Developing Nokian Heavy Tyres forecast-order-delivery-invoicing process, systems and reporting (PowerBI) together with relevant business ownersMy core competences: IBP/S&OP and S&OE process development, IBP/S&OP management, supply chain management, project skills, change management, co-operation and communication with stakeholders. Show less My key responsibilities wereSupport sales companies in demand planning to ensure succesful supply planning. The supportive role in demand planning meant i.e. the use of statistical planning tool (Relex).Participate S&OP decision making and manage the S&OP process development as well as process scheduling.Allocate supply to sales company warehouses to fulfil market demand according to global supply planning principles, maximizing availability and customer service level in sales companies with minimum operation costs and communicate availability information to internal customers.Forecast-order process of offtake purchases. Follow global offtake purchase agreements. Maximize availability and customer service level in sales companies with minimum operation costs and communicate availability information to internal customers. Develope the offtake purchase process. Show less

      • S&OP Manager

        Sept 2022 - now
      • Business Development Manager

        Jan 2020 - Aug 2022
      • Global Supply Planner

        Apr 2017 - Jan 2020
  • Licenses & Certifications

    • Project management specialist

      Projekti-Instituutti
      Jan 2022
  • Volunteer Experience

    • Controller

      Issued by Soroptimist International of Nokia on Jan 2017
      Soroptimist International of NokiaAssociated with Kirsi Lammi