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Lynne Nash

Desk Controller

660 followers

Greater Reading Area

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Timeline
About me
Service Desk Improvement Specialist, Quality and Customer Experience Commando
Education
- Best Practice Training & Development
  -
  Level 4 NVQ Management
- Bracknell College of Further Education
  1978 - 1980
  Computer Science
Experience
- ICL
  Jun 1987 - Apr 1990
  Desk Controller
  Ran the Service Centre helpdesk for GDC at BRA01
- BBC Monitoring
  Jan 1996 - Jan 2004
  Helpdesk Manager
- L B Nash (Consulting)
  Sept 2004 - Jan 2008
  Education Delivery Manager
- Hornbill Service Management Ltd
  Jan 2008 - Apr 2011
  - Customer Education and Support Manager
    Mar 2010 - Apr 2011
  - Education Services Manager
    Jan 2008 - Mar 2010
- L B Nash (Consulting)
  Aug 2008 - now
  Independent Business Owner
- The Service Desk Institute (SDI)
  Mar 2009 - Jul 2012
  Associate Trainer
- The Service Desk Institute (SDI)
  Nov 2012 - now
  - Senior Managing Consultant, Auditor and Trainer
    Oct 2020 - now
  - Consultant, Auditor and Trainer
    Nov 2012 - Oct 2020
Licenses & Certifications
- Service Desk Analyst Trainer
  The Service Desk Institute (SDI)
- Service Desk Manager Trainer
  The Service Desk Institute (SDI)
- IT Service Desk Auditor
  The Service Desk Institute (SDI)

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