Markel Sadler

Experience

• 

  Pacific Bell Communications

  Jun 2000 - Jan 2004

  Sales Support Manager

  Post sales support.Responsible for the implementation and completion of customers orders.

• 

  Model Home Furniture

  Jan 2005 - Jan 2007

  Director Of Client Services

  Managed a team of 15 associates to help revenue grow as well as focusing on customer loyalty and satisfaction.Responsible to market and develop new business.Increased payment collections and minimized loss.

• 

  Cisco WebEx

  Feb 2007 - Nov 2020

  Customer Success Manager, Federal

  Nurture SAAS clients through the customer life cycle - managing their development from the implementation process to complete adoption of our WebEx service. Drive regular account reviews with clients to match solutions with needs, providing effective strategies to optimize return on investment. Develop strong relationships with customers to protect ongoing revenue stream and identify upsell/cross-sell opportunities. Maintain a positive interactive working relationship with internal departments such as Product Management, Engineering, and Technical Support to resolve issues and provide prompt resolutions. Ensure customers are adhering to deliverable best practices and are compliant with industry regulations, through analysis of marketing methodologies and foreseeing future needs/hurdles.FedRAMP specialist. Show less

• 

  Cisco

  Nov 2020 - Oct 2021

  Customer Success Executive
• 

  Okta

  Sept 2021 - now

  Senior Customer Success Manager