Mark Fama

Experience

• 

  Volt

  Jan 1991 - Jan 2001

  IT Support Technician

  Provided support for Windows 2000, Windows Xp, Windows 98/95, OS2, Novell. Windows Desktop support for hardware and OS. Designed various NT scripts for data migrations, software moving and settings. Managed user domain and exchange accounts. Configured backup server, designed backup jobs. Performed server recovery for production NT 4 servers. Provided 24 hour support for break/fix helpdesk calls. Configured both server and workstations in branch and corporate locations. Implemented network hardware (Hubs, Switches, Routers) Show less

• 

  Maintech, Incorporated

  Jan 2001 - Jan 2005

  System Engineer

  Managed user domain and exchange accounts. Configured backup server, designed backup jobs using Veritas 8.6. Performed server recovery for production NT 4 servers. Provided 24 hour support for break/fix helpdesk calls. Configured both server and workstations in branch and corporate locations. Implemented network hardware (Hubs, Switches, Routers)

• 

  Volt

  Jan 2005 - Jan 2008

  Web Application Developer

  Develop In-house web-based recruitment system using ColdFusion, HTML, JavaScript, and Cascading Style Sheet. Support application change requests and defects to fix and maintain code. Develop dynamic SQL, Stored Procedures and queries using Microsoft SQL Server 7.0Produce requirement definition, web application design and analysis, functional specifications, technical documentation, and production support. Interact with other internal IT staff to develop and support the application. Used Rational Clear Case and Clear Quest for Configuration Management and Source Control.Perform code reviews for teammates before delivering to QA to improve code and product quality.Interact with other internal IT staff to develop and support the application Show less

• 

  Volt Workforce Solutions

  Mar 2008 - now

  IT Operations Manager

  Manage team of Operations Analyst, 2 DBAs, 2 Storage and System Engineers to support 300+ Virtual Servers, 25+ Hosts on SAN storage; Virtualization under VMWare and Oracle Virtual Machines (VM). VMs support Front Office Recruiting application, legacy PeopleSoft FS/HCM Back Office system, PeopleSoft 9.2, Bullhorn Recruitment lifecycle software, and Core Infrastructure Systems (i.e. AD, Exchange, File Servers).Managed infrastructure on key company technology upgrade to existing front office recruitment system and back office PeopleSoft ERP FS and HR systems. Continuous architecture design reviews with technical teams, storage and hardware vendors to determine optimal Oracle 12c/PeopleSoft 9.2 system infrastructure. Provide and manage detailed implementation plans, resource assignments and test cases during the Conference Room Pilot (CRP) test phases and go-live.Managed infrastructure teams to install/configure Oracle Virtual Machine 3.4.x on HP Server Blades, and assign storage on SAN. Built and managed servers for multi-tier PeopleSoft implementation for non-prod and prod (175+ servers). Stabilize numerous Oracle device driver, storage, and host issues.Align IT operations to Management Business Objectives (MBO) and provide roadmaps. Present Projects status, issues, and constraints to Manager Peers, Change Control Board, and Security Committee to align IT strategic or tactical initiatives. Provide Key Performance Indicators (KPI) and Capacity reports to management for forecasting, Budget planning. Maintain process documents and control narratives for IT audit and Sarbanes Oxley (SOX) controls. Show less