Dawn P.

Experience

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  ING

  Feb 2003 - Nov 2004

  Quality Assurance/Training Consultant

  * Develop training, documentation and quality assurance program for Customer Service, Billing and Sales associates.* Conduct regression testing for system conversion project.* Coordinate national training initiatives.* Develop and participate in return-on-investment initiatives for new system implementation.

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  UnitedHealth Group

  Feb 2005 - Feb 2006

  Head of Fraud Training

  * Develop New Hire and Existing Staff training material.* Develop, update and maintain Standard Operating Procedures.* Effectively collaborate with various departments, both internal and external, to achieve organizational objectives.* Travel to various offices to train workflows and systems.* Lead all training initiatives throughout the department.* Track and maintain training tracking system.* Coordinate new hire orientation.* Build positive relationships between internal departments.* Leverage existing expertise to achieve organizational objectives. Show less

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  MassMutual

  Jul 2006 - Mar 2016

  Manage, direct and plan major complex projects consisting of one or more project teams. Responsible for the execution, management,and reporting of project. Manage resources, scope while meeting all deadlines according to plan.Responsible and accountable for project success. Accountable for meeting all business requirements from development through implementation and evaluation.Six Sigma Green Belt – ComplianceResponsible for the execution and leadership of the Six Sigma Methodology including the use of its statistical tools.Responsible for ensuring delivery of process improvement and financial benefits. Accountable for corporate risk mitigation and addressing challenges at all levels of the organization. Consulted and identified solutions in response to risk assessment, audit initiatives and other compliance/legal issues across the organization while managing project scope. Show less Conduct needs analysis, design, development, delivery and evaluation of business curriculum and implementations, while educating and assisting customer with concernsConsult with business leaders, legal and compliance departments on development of interventions in response to risk assessment, audit initiatives and other strategic business readiness activities.Perform trend analysis and root cause on raw data to provide informed information to close skill and service gaps. Designed innovative training programs resulting in significant reduction in employee non-productive time while expedient integration of employees into the daily work environment. Show less

  • Human Resources Business Consultant

    Jul 2014 - Mar 2016

  • Change Management Leader

    Mar 2013 - Jul 2014

  • Project Manager

    Jan 2009 - Mar 2013

  • Associate Director

    Jan 2007 - Jan 2009

  • Lead Learning and Performance Consultant

    Jul 2006 - Jan 2007
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  Citizens

  May 2016 - now

  • HR Professional

    May 2016 - now

  • Development Consultant

    May 2016 - now