Augusto Silva

Experience

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  Apolo Transportes

  Jun 2008 - Feb 2012

  Administrative Assistant

  Purchase of parts for Trucks, release of invoices in integrated system, storage of physical stock and control of tires of the fleet.

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  Capgemini - Projeto International Paper

  Mar 2012 - Jul 2013

  Technical Infrastructure Jr.

  I worked as an Infrastructure Support Technician, allocated to the International Paper Company do Brasil Ltda., Mogi Guaçu unit with emphasis on Support for Windows operating systems, MS-Office, CA Service Desk Manager tool and SLA (Service Level Agreement) goals. Support for infrastructure and ITSM projects.

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  MAHLE

  Jan 2014 - Mar 2014

  IT Intern

  Internship in Information Technology.

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  Ativa TS

  Apr 2014 - Oct 2014

  Technical Infrastructure Jr.

  Monitoring of activities in Infrastructure, assembly and installation of equipment, inspection and monitoring of Data Center environments, Control of entry and exit of equipment and Issuance of technical reports of activities.

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  Hewlett Packard Enterprise

  Oct 2014 - Aug 2021

  Maintenance of HPE Servers, ProliantBL660c and BL460c line, DL line, Apollo 4520 and Dell Servers such as PowerEdge R740, PowerEdge R720 and all X86 line. Environment monitoring with HPEOneview and OpenManage. Updating equipment firmware, installing Windows OS, Linux and issuing technical reports of activities in ServiceNow and Salesforce systems. Maintenance of HPE Servers, Proliant BL660c and BL460c line, DL line and Apollo 4520. Firmware upgrade of the equipment, Installation of Windows OS Linux and Issue of technical reports of the activities.

  • Field Support Technician III - Hardware Support | Servers

    Apr 2018 - Aug 2021

  • Field Technical Support I

    Oct 2014 - Apr 2018
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  Evernex Brasil

  Aug 2021 - Feb 2022

  Technical Specialist Jr.

  Maintenance of HPE Servers, ProliantBL660c and BL460c line, DL line, Apollo 4520 and Dell Servers such as PowerEdge R740, PowerEdge R720 and all X86 line. Environment monitoring with HPEOneview and OpenManage. Updating equipment firmware, installing Windows OS, Linux and issuing technical reports of activities in ServiceNow and Salesforce systems.

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  Beltis

  Jun 2022 - Jul 2024

  Monitoring of TBNet company's 4G links through Monet (GPr Sistemas) and Splunk Enterprise tools. for a large bank customer with a high level of complexity.Configuration, Log Analysis and Troubleshooting of routers (Cisco C899 4G LTE and Cisco Router C1111).Incident management through the ServiceNow tool and activation of field teams, also performing a communication bridge with engineering teams.Creation of technical documentation and continuous improvement management. Monitoring of TBNet company's 4G links through Monet (GPr Sistemas) and Splunk Enterprise tools. for a large bank customer with a high level of complexity.Configuration, Log Analysis and Troubleshooting of routers (Cisco C899 4G LTE and Cisco Router C1111).Incident management through the ServiceNow tool and activation of field teams, also performing a communication bridge with engineering teams.Creation of technical documentation and continuous improvement management.

  • Telecommunications Analyst

    Jun 2023 - Jul 2024

  • Network Technician I (NOC)

    Jun 2022 - Jul 2023
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  Grupo Umaflex - Colchões e Espumas

  Jul 2024 - now

  Analista de Infraestrutura de TI