Aman Dhaliwal

Experience

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  MYER

  Mar 2000 - Mar 2001

  Floor Manager

  1. Responsible for managing the visual presentation, cash register, shop floor sales, weekly roaster and accurate inventory levels2. Ensure customer satisfaction by understanding and addressing their requirements & grievances

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  Hyundai Motor Company Australia

  Jan 2001 - Dec 2002

  Showroom Manager

  Sales manager for Hyundai Motors Company Australia corporate showroom 1. Responsible for monthly sales target, gross per unit sold, customer satisfaction, Showroom traffic generation, supervised a team of 6 sales reps, team Jointly sold 700 units annually 3. Responsible for developing new and used car customer acquisition campaigns 4. Nominated by HMCA as part of a team for Hyundai best practices program (selling small cars in Australia) for the dealer's sales team5. Coordinated with the dealers for product development and planning for small cars6. Supervised an in house product movement efficiency project on small cars Show less

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  Mahindra Group

  Mar 2003 - Dec 2005

  District Sales Manager (North Zone)

  • Responsible for retail, wholesale, market share & profitability targets for the assigned key accounts (10 retailers) • Developed & implemented sales growth strategies which resulted in a sales volume increase of 10%, market share increase by 8% in the SUV product segment • Developed & implemented incentive programs to increase volume & customer satisfaction, increase SSI by 5%

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  Tata Motors

  Dec 2005 - Aug 2017

  • Responsible for planning long-range national sales volume with model, trim & colour variations for retailers • Partnered with the retailers’ buyers & internal teams on a variety of data sources (POLK, IHS) to report POS, trends, seasonality factors impacting the business & develop strategies to increase sales & market share• Successfully planned & executed new product launches for key accounts in line with company strategy• Monitored stock levels, prepared inventory forecasts, & reported data on a regular basis to ensure product availability.• Negotiated bulk volume & promotional programs for assigned accounts leading to increased sales & market shareCollected & communicated competitive intelligence impacting the business Show less • Responsible for sales, market share & profitability for the regional account of 32 retailers. • Lead a team of 4 Area sales managers to deliver a market share increase of 5% & sales turnover of Cad $300 Mn & increase of 15% YoY. • Collaborated & negotiate with multiple retailer buyers on volume, product margins & profitability• Monitored stock levels & collaborated to produce forecasts; monthly reporting & tracking to ensure product availability• Lead promotional, marketing, & business planning for assigned accounts to maximize sales, revenue, & market share• Introduced new products, negotiated bulk volume deals, initiatives, & agreements with retailers to boost sales.• Gathered & communicated competitive intelligence around new products launched, volume variations, competitor promotions, & consumer durables. Show less

  • Product Planning Manager- Jaguar Land Rover & Tata Motors (Joint Venture)

    Aug 2013 - Aug 2017

  • Regional Sales Manager (North Zone)

    Jul 2010 - Jul 2013

  • District Manager (South Zone)

    Dec 2005 - Jul 2010
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  Erin Mills Mazda

  Oct 2017 - Dec 2017

  Sales And Leasing Consultant

  • Responsible for sales of new and used cars, accessories and F&I products. • Responsible for maximizing front end gross profit on every deal • Responsible for delivering exceptional customer satisfaction • Sold 10 – 15 cars on monthly basis, with above-average gross margin retention in the front end, accessories and F&I

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  日産自動車株式会社

  Jan 2018 - Feb 2021

  Responsible for the entire Aftersales business Plan for (GTA West) 15 retailers on key KPIs i.e Parts, Accessories, Service retention, Customer experience, process improvement & dealer profitability).Key Accomplishments:• Delivered parts retail business of $18 MM an increase of $500k yoy, highest target attainment of 107% in Ontario• Developed and implemented an accessory selling road map leading to retail sales increase by 150k and 15% yoy increase with total revenue of $1.3 mm. My district delivered the highest (PNVR) in the central region• Collaborated with dealers & internal stakeholders to build aggressive promotional, marketing business plans for increasing business leading to a 15% increase in service retention and revenue• Ensured district was up to date on sales & service training, the district had 100% training and registration compliance• Enforced dealer participation of touchpoints, i.e. PoP, digital displays, tablet-based services, and Nissan Digital Service• Ensure dealers comply with all Aftersales & Accessories booking programs, District had 100% dealer participation• Devised growth strategies with dealers leading to a 15% increase in service retention by targeting units in Operation (UIO) and out-of-warranty customer.• Developed and implemented quarterly accessories incentive program for dealer sales, service & parts team members• Prepared monthly contact reports, presentations, business reviews & sales reports using multiple business analytical tools to identify areas for improvement & business opportunities• Implemented and delivered customer experience service (CSI) process improvement leading to improved CSI index by 4% through the achievement of specific VOC objectives, district was rated No1 in Ontario for 3 straight quarters• Developed and implemented strategies to increase winter tire sales district was ranked No 1 in Canada for winter tire sales with target attainment of 115%, an increase of 20% yoy Show less Responsible for entire sales business plan (GTA West) the largest volume and revenue district in Ontario for Nissan Canada Inc. Provided business planning and consultancy to dealers on achieving retail / Wholesale quota, demand creation, market share, customer satisfaction, dealer profitability, wholesale planning, advertising presenceKey Accomplishments:• Generated $400MM+ in vehicle sales. Volume increase of 5% yoy and market share growth of 1.5% yoy• Increase showroom customer traffic by 10% yoy and improved conversion ratio by 2%• Administer distribution planning, allocation and forecasting activities to ensure wholesale objectives are achieved, achieved 105% of allocation target for the district• Prepare, execute, and maintain regional tactical incentive programs including sales contests, Spin & Wins, Nissan loyalty, lease pull-ahead etc, increase retail sales by 5% yoy• Consulted Monitoring advertising spending and direction and reviewing monthly advertising plans with dealers (handled annual marketing budget of $3.5 million)• Improved sales penetration performance versus key competitors of territory to 20% above the provincial average (including two dealers who started below 50% effectiveness and progressed to over 90%).• Ensured district delivered the highest dealer profitability in the province in FY18 & FY19, above the regional average• Improved customer satisfaction (CSI) score by 6 points, district ranked No 1 for 3 consecutive quarters in Ontario• Consulted and motivated 2 of my dealers who outperformed the rest and were ranked among top the 10 dealers nationally for Nissan Canada Inc in sales and customer satisfaction and awarded by Nissan Club Excellence awards Show less

  • Nissan Canada Inc - District Fixed Operations Manager - GTA

    May 2019 - Feb 2021

  • District Sales Manager - GTA

    Jan 2018 - Jun 2019
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  BMW Group

  Feb 2022 - now

  BMW Group Canada Inc - Regional Aftersales Business Development