MOHAMMAD ALKOMY

Experience

• 

  Zak Solutions for Computer Systems

  Apr 2005 - Apr 2007

  System Administrator

  -Responsible for all technical problems and configurations related to the Ministry of Education in Kuwait.-Had the responsibility of overall control of a server, including Monitoring of the server performance and configuration of multiple users’ usage in the business. -Had the responsibility of servers installation and configurations changes, to grantee high performance of the various business functions supported by the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment Show less

• 

  International Turnkey Systems - ITS

  May 2007 - May 2010

  Customer Service Officer

  - Responsible for KFH Contact Centre Department for all technical problems related to application.- Follow up all performance application service.- Follow up KFH user’s technical problems and complaints.- Coordinate with KFH IT and end users.

• 

  Kuwait Finance House

  Jun 2010 - now

  ▪ Responsible for business requirements. ▪ Responsible for the business consistency of Alternative Channels projects.▪ Creating reports related to Alternative channels. ▪ Acquiring the business service fulfilment for KFH customers’ needs related to Alternative Channels.▪ Performing User Acceptance test (UAT) for Alternative Channels projects.▪ Responsible for communicating the technical problems to information technology team.▪ Responsible for Alternative Channels user access permissions on the systems.▪ Responsible for ensuring the consistency of projects plans regularly.▪ Supporting the e-banking channel in the technical issues.▪ Collaborate with users and IT for solution enhancements and business requirements. Show less ▪ Responsible for business requirements. ▪ Responsible for the business consistency of Alternative Channels projects.▪ Creating reports related to Alternative channels. ▪ Acquiring the business service fulfilment for KFH customers’ needs related to Alternative Channels.▪ Performing User Acceptance test (UAT) for Alternative Channels projects.▪ Responsible for communicating the technical problems to information technology team.▪ Responsible for Alternative Channels user access permissions on the systems.▪ Responsible for ensuring the consistency of projects plans regularly.Supporting the e-banking channel in the technical issues• Provide IT support to Contact Center to ensure continuity of service and take proactive measures for resolution of problems before they happen.• Assume ownership of all applications with regards to Contact Center and coordinate with IT as and when needed.• Resolve all software and hardware issues in a timely manner.• Collaborate with users and IT for solution enhancements and business requirements.• Authorize application permissions (user rights) for Contact Center agents.• Assume ownership of all IT applications with reference to Contact Center .• Customers to investigate the technical problems. Show less - Managing and supervising Contact centre business support team.- Managing and coordinating Contact centre IT projects.- Follow up on contact centre IT related problems (hardware and software).- Follow up on KFH customers complaints related to KFH E-services with KFH IT.- Reporting directly to the Contact centre manager.- Prepare Contact centre daily, weekly and monthly reports.- Administrating Contact centre knowledge base SharePoint system.- Managing Contact centre systems access matrix.- Performing User Acceptance test for E-Channels systems.- Coaching new contact centre employees on systems used in Call centre. - Established new business support team. Show less

  • Metadata Specialist

    Sept 2019 - now

  • Senior E-Channel Services Development and Coordination

    -

  • Senior System Analyst

    Aug 2016 - Sept 2019

  • specialist

    Jun 2010 - Sept 2019

  • Specialist Development and coordination

    Jun 2010 - Sept 2019

  • Senior Business Consultant

    Apr 2013 - Aug 2016

  • Senior Project Coordinator

    Jun 2010 - Mar 2013